shift lead resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • Responsible and reliable Shift Leader with four years in the customer service industry. Excellent motivational leader effectively communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
  • Conscientious about providing top-notch care to protect and serve every animal in a public settings. Background includes providing full array of animal husbandry services while providing necessary exercise and nurturing environments. Devoted to promoting animal welfare.
  • Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
  • Sales
  • Guest Services
  • Cash Handling
  • Staff Management
  • Employee Training
  • Food Safety
  • Store Operations
  • Nail trimming
  • Animal behavior observation
  • Brushing and grooming
  • Exercising and playing
  • Cleaning
  • Medication Administration
  • Animal care
  • Pet handling
  • Teamwork
  • Flexible & Adaptable
  • Leadership
  • Basic math
  • Maintenance & Repair
  • Good listening skills
  • Computer proficiency
  • PQA certified
  • Public speaking
  • Organization and Time management
Work History
Shift Lead, 05/2020 to Current
Ace HardwareSaint Louis Park, MN,
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Tracked receipts and inventory movements.
Seasonal Worker, 05/2019 to 08/2019
True Value CompanyKingman, AZ,
  • Adhered to company policies, safety procedures and performance standards.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting, cleaning stalls, and pens and power washing.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Educated the public about general farm practices and facts about the animals.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious animals.
Seasonal Picker, 05/2018 to 08/2018
Mfa OilJefferson City, MO,
  • Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Prepared orders accurately by processing requests, and pulled materials from warehouse.
  • Pulled orders quickly to maintain demanding productivity goals.
Assistant Manager, 05/2016 to 07/2017
Kernels StadiumCity, STATE,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Attended meetings regarding upcoming events and issues.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Managed three-person staff, supervised preparation of ballpark foods and explained steps for readying specialty items, including wings and popcorn.
Associate of Science: Animal Science, Expected in 05/2021
Iowa State University - Ames, IA
  • Dean's List: Fall and Spring, 2018-2021
  • Member of: Archery Club
  • Member of: Iowa state Marching Band
  • Member of: Iowa State Color Guard
  • Elected Head chair Color Guard activities committee.
High School Diploma: , Expected in 05/2017
Benton Community High School - Van Horne, IA,

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Resume Overview

School Attended

  • Iowa State University
  • Benton Community High School

Job Titles Held:

  • Shift Lead
  • Seasonal Worker
  • Seasonal Picker
  • Assistant Manager


  • Associate of Science
  • High School Diploma

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