shift lead resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Profile

Veterinary Assistant with a lifetime of experience in the veterinary field. I come from a family of veterinarians and have spent a great deal of my professional years in the industry. I have worked in many roles from kennel attendant, to receptionist, to veterinary assistant, to shift lead, to practice manager over the past 20 years. My passion is working as a veterinary assistant in supporting veterinarians and in client connection and education. I am extremely passionate about preventive medicine and showing our clients the value behind caring for their pet(s) from this approach.

  • Sternal and lateral recumbency restraint
  • Subcutaneous injection
  • Intramuscular injection
  • Medical history
  • Physical examination
  • Ear cleaning
  • Patient bathing
  • Diagnostic ECG/EKG tracing
  • Schirmer tear test
  • Tonometry
  • Vital signs
  • Pre-anesthetic preparation
  • General anesthesia recovery
  • Post-surgical clean up and OR sanitation
  • Gowning and gloving procedures
  • Aseptic techniques
  • Suture removal
  • Medication labeling
  • Medication dispensing
  • Gram-stained slide preparation
  • Fecal smear testing
  • Parasitic visual exams
  • Phlebotomy
  • IV catheter placement
  • Anesthesia Monitoring
  • Intubation
  • Skin diagnostics
  • Manual Differentials
  • In house laboratory equipment
Relevant Experience

Began working in family owned veterinary hospital in 1995

Worked as a veterinary assistant 1999-2003 and 2010-present.

Is cross trained to work as a receptionist to support the needs of the hospital

Promoted to Practice Manager July 2014.

Attended Hospital Leadership Conference January 2015.

Ran a successful veterinary practice from 2014 to 2015.

Shift Lead, 07/2015 -
Ace Hardware Stuart, FL,

Work as Shift Lead in direct support of the Practice Manager, Chief of Staff, and Associate Veterinarians to ensure the highest level medicine, client service, and medical metrics are met and exceeded.

Partners with the Practice Manager to address associates issues and concerns. Work to create a positive hospital culture and strong associate engagement.

Partners with the Practice Manager to plan out new strategies for new client growth and community outreach.

Safety Captain for the hospital - maintains hospital safety binder to adhere to OSHA and company standards.

Most of time is spent working as a high level, experienced Veterinary Assistant and all functions under that title.

Practice Manager, 06/2014 - 07/2016
Aids Healthcare Foundation Unavailable, CA,

Ran successful veterinary hospital in Southfield for one year before family relocated to Brighton, MI.

Partnered with Chief of Staff and Associate Veterinarians to meet and exceed high level of medicine.

Met and exceeded medical and financial metrics set forth by Field Leadership.

Took measures to increase new client business and to build lasting client relationships.

Placed weekly hospital orders and performed quarterly inventory.

Attended monthly market meetings.

Interviewed, hired, and successfully trained new associates (Client Service Coordinators, Veterinary Technicians, and Veterinary Assistants)

Attended Hospital Leadership Conference in Portland, OR in January 2015.

Partnered with Elanco, Hill's, and Royal Canin representatives to provide the team with product seminars and literature for better client education experiences.

Veterinary Assistant, 09/2010 - 06/2014
American Veterinary Group Granite Falls, NC,

Educated clients on Optimum Wellness Plans and a strong focus on preventive care for their companion animals.

Inoculated animals against various diseases such as rabies and distemper.

Prepared, processed and analyzed lab samples.

Processed client payments, sent invoices and placed appointment reminder calls.

Operated diagnostic equipment such as radiographic equipment.

Vaccinated animals and administered medications orally and intravenously.

Humanely euthanized animals under the supervision of the veterinarian.

Collected tissue, feces, blood and urine samples for examination and analysis.

Assisted customers by phone, including scheduling appointments and treatments.

Administered anesthetics before surgery and monitored effects prior to surgery.

Monitored animals recovering from surgery and notified veterinarian of any changes.

Performed venipunctures and dressed animals’ wounds.

Checked animals’ temperature, heart rate and lung sounds.

Restrained and managed scared and active animals.

Receptionist, Physical Therapy Asisstant, 08/2008 - 08/2009
Advanced Physical Therapy City, STATE,

Answered customers’ questions and addressed problems and complaints in person and via phone.

Opened and closed the facility, which included counting cash drawers and making bank deposits.

Offered exceptional customer service

Balanced the needs of multiple patients simultaneously in a fast-paced environment.

Obtained information by contacting appropriate personnel or patients.

Scanned incoming documentation.

Pulled patient charts for upcoming appointments.

Kennel Attendant, Veterinary Assistant, 11/1999 - 07/2003
Madison Veterinary Hospital City, STATE,

Cared for animals with special medical needs, including diabetes.

Prioritized animal safety and comfort at all times.

Gave medical baths when prescribed by a veterinarian.

Walked large dogs and restrained physically strong or aggressive dogs.

Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.

Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.

Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.

Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.

Organized, labeled and restocked supplies and pet food.

Kennel Attendant, Receptionist, 05/1995 - 10/2008
Jones Veterinary Hospital City, STATE,

Worked in family owned business tending to boarding and hospitalized pets, provided assistance to veterinarians, helped with front desk duties, and did a great deal to ensure a clean environment.

Processed client payments, sent invoices and placed appointment reminder calls.

Prioritized animal safety and comfort at all times.

Gave medical baths when prescribed by a veterinarian.

Cared for animals with diabetes, including providing a specialized diet and administering a daily insulin injection.

Walked large dogs and restrained physically strong or aggressive dogs.

Developed long-term relationships with clients and bonded with their animals through regular contact.

: Veterinary Technology, Expected in
Michigan State University - East Lansing, MI
Status -

Attended MSU from 2000-2002. Due to family circumstances I was unable to complete the Veterinary Technology program.

: Pre-Nursing, Expected in
Oakland University - Rochester, MI
Status -

Attended Oakland from 1999-2000 and then transfered to MSU for the Veterinary Technology program.

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Resume Overview

School Attended

  • Michigan State University
  • Oakland University

Job Titles Held:

  • Shift Lead
  • Practice Manager
  • Veterinary Assistant
  • Receptionist, Physical Therapy Asisstant
  • Kennel Attendant, Veterinary Assistant
  • Kennel Attendant, Receptionist


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