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Sheet Music Buyer, Customer Service Resume Example

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SHEET MUSIC BUYER, CUSTOMER SERVICE
Professional Summary

Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for music/piano customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Always applies good judgment when performing duties.

Skills
  • Scheduling
  • Team Leadership
  • Budgeting
  • Bookkeeping
Work History
Sheet Music Buyer, Customer Service | 03/2010 to 04/2020
Daynes Music - Midvale, UT
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Accounts payable and receivable.
  • Managed store when owner and Vice President were not there.
  • Set up and hosted workshops for 50+ piano teachers.
  • Oversaw duties for Daynes Music portion of Utah Music Teachers Association conference catering to 200+ participants.
  • Sold pianos that ranged in price from $500-$180,000.
  • Managed and mentored team of 2+ employees
  • Utilized strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty and improved sales.
  • Assisted customers with shipping and special order requests.
  • Leveraged sales expertise to promote Sheet Music and Pianos to capitalize on up-sell opportunities.
  • Fielded customer questions regarding available merchandise, sales and current prices.
  • Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly.
  • Offered assistance to customers, paying attention to special needs or wants.
  • Ran month end reports.
  • Inventoried and ordered merchandise for Sheet Music Department.
ESL Paraprofessional | 09/1999 to 06/2009
Carl Sandburg Elementary/Granite School District - West Valley City, UT
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Supported classroom activities, including tutoring, grading homework and reviewing exams.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Enhanced learning plans and quantified student progress using quizzes, essays and projects.
  • Assisted and mentored students in groups of up to 6.
  • Supported instructor with test administration, curriculum development.
  • Supported student learning objectives through personalized and small group assistance.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Organized classroom materials to prepare for daily instruction and activities.
Medical Assistant/Receptionist | 09/1981 to 07/1993
Dr. Stobbe And Dr. Skidmore - Salt Lake City, Utah
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Enhanced office efficiency by handling patient phone calls
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed clerical duties and tasks for clinic administration.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Carefully transcribed phone messages and relayed to appropriate personnel for each call.
Education
Salt Lake College of Medical And Dental Assistants - Salt Lake City, UT | CertificateMedical Assistant/Receptionist
Affiliations

Red Cross Volunteer

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Resume Overview

Companies Worked For:

  • Daynes Music
  • Carl Sandburg Elementary/Granite School District
  • Dr. Stobbe And Dr. Skidmore

School Attended

  • Salt Lake College of Medical And Dental Assistants

Job Titles Held:

  • Sheet Music Buyer, Customer Service
  • ESL Paraprofessional
  • Medical Assistant/Receptionist

Degrees

  • Salt Lake College of Medical And Dental Assistants - Salt Lake City, UT | Certificate

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