Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 15 years in a demanding call center environment as a Customer Service Representative. Commercial HVAC expert, highly skilled in Install assemblies in a supportive framework according to blueprints using hand tools, power tools, and lifting and handling devices.. Hands-on experience with Auto CAD. Construction and Commercial HVAC expert committed to high quality workmanship and following safety code regulations. Professional Construction Commercial HVAC worker with excellent interpersonal skills.
Extensive experience with Plan, layout
Fabricate, assemble, install and repair sheet metal parts
Knowledgeable in construction safety
Broadcast sports journalism
Active Listening Skills
Hand and power tools
Universal EPA Certification
Skilled in call center operations
Adheres to customer service procedures
Creative problem solver
Excellent communication skills
MS Windows proficient
First Aid and CPR Certified
Calm under pressure
Trained in some AutoCAD
Microsoft Office proficient, word, excel, powerpoint etc.
Sheet Metal Worker/Commercial HVAC Employee05/2008
to 09/2016 Company Name – City,State
Work within precise limits and standards of accuracy; perform a variety of duties which may change often.Plan layout, fabricate, assemble, install and repair sheet metal parts, products, and equipment. Accurately read, understood, and carried out written instructions.
Machining and layout techniques, using hand tools, power tools, machines, and equipment. Read and interpret blueprints, sketches, or products specifications to determine methods of fabrication, assembling, and installing sheet metal products.
Corrections Officer Level II05/2004
to 10/2007 Company Name – City,State
Booked new inmates into facility and processed inmates for release.
Searched the building and grounds, living quarters and work areas for contraband.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Tracked inmates through head counts, visitor logs and scheduled activities.
Conducted routine and emergency head counts.
Maintained the custody and control of 36 inmates housed in maximum security unit.
Worked overtime, holidays and weekends to accommodate company needs.
Customer Service Representative02/1989
to 12/2003 Company Name – City,State
Accurately documented, researched and resolved customer service issues.
Acted professionally and patiently when addressing negative customer feedback.
Addressed and resolved customer product complaints empathetically and professionally.
Effectively managed a high-volume of inbound and outbound customer calls.
Active Listening and Communication Skills
Bachelor of Arts: Communication/Journalism05/1992St. John Fisher College-
Sheet Metal Workers Apprenticeship School of Colorado-
Received numerous letters of recommendation and overall appreciation from Customers, Supervisors, Service Engineers, and Service Managers.
Trained and mentored 32 junior team members.
Promoted to Technical Resource Representative after 7 years of employment.
Won Service Excellence Award (Joe Iadarola) in 1996 for Eastman Kodak Company with all expense paid trip to Disney (Florida) for 4 days.
Motivated Commercial Heating Ventilation Air Conditioning Employee adept at interpreting blueprints.
Follow detailed verbal instructions from management staff
Completed 4 years of trade school to become a journeyman with the ability to learn every facet of the industry.
Graduated from Sheet Metal Trade School in 2012.
Versatile radio Co-Host brings 2 years of sports broadcasting with experience in sports news, talk, variety and non-scripted formats. Poised and confident with a strong speaking voice and a talent for on-air interviewing. Radio stations 1570, and KFKA 1310 AM
Professional Indoor football star with strong leadership capabilities, persistence and innate desire to excel as a member of the Rocky Mountain Thunder Arena Footballteam.
Mentored, coached and trained 3 new crew members in less than two months as we prepare to race our 30 foot Dragon class sailboat in a seven-day sailboat race around Lake Ontario in the yearly Series Race.
Raced 30 foot Dragon class sailboat in the Great Lakes Regatta on Lake Ontario.
Hoisting & Rigging Certified
Crane signaling Certified (Hand & Radio)
CFC Universal Certified
Excavating and Trench Certified
CPR & First Aid
Boom Lift & Man Lift Certified
Sail Boat Racing (Regatta) The Series Race and the Great Lakes Regatta, Lake Ontario. Sail 30' Dragon Class sailboats.
Intrest in the design of Military Aircraft i.e U2, Sr71 Blackbird, F22 Raptor, F86 Sabre, A4 Skyhawk, F4 Phantom etc.
Sports Radio Talk Show Host for The Fozz & Mo show. Chuck Fossie (Fozz) and Walter Moore (Mo). Station was KFKA 1310 Greeley, Co.
Research projects on interesting People or Events i.e. The famous Road Racing family Joey, Robert, William, and Michael Dunlop, The Mt Everest Tragedy of 1996 etc.
Volunteer at Crossroads Church to run 1 of 5 video cameras during our weekend services
Coaching Pop-Warner football Offensive Line Coach Loveland Co.
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St. John Fisher College
Sheet Metal Workers Apprenticeship School of Colorado
Job Titles Held:
Sheet Metal Worker/Commercial HVAC Employee
Corrections Officer Level II
Customer Service Representative
Bachelor of Arts : Communication/Journalism 05/1992
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