Shared Services Representative/ Customer Service Resume Example

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SHARED SERVICES REPRESENTATIVE/ CUSTOMER SERVICE
Professional Summary

Hard-working and ambitious person who is people oriented and strives to assist others. Willing to work in challenging areas to allow for growth in hopes for the expansion of knowledge and comprehension of the task at hand. Ability to identify, evaluate, and assist those in need to resolve problems. Seeking a responsible career opportunity to fully utilize acquired training and skills, while making a significant contribution to the success of the company.

Skills
  • Computer/Microsoft Office Proficient (Word, PowerPoint, Excel, Outlook)
  • Slack
  • Office Equipment (Fax, Copier, Scanner)
  • Data Privacy
  • Detail-Oriented
  • Customer Service
  • Problem Solving
  • Time Management
  • Leadership
  • Strong Work Ethic
  • Teamwork
Education
California State University - FullertonCity, State01/2018Bachelor of Arts:Criminal Justice
California State University - FullertonCity, State01/2018Bachelor of Science:Child and Adolescent Development
Texas Health StepsCityNo Degree:Social Services
  • Continuing education in Social Services
  • Coursework in Trauma-Informed Care for Children in Foster Care, High-Risk Behaviors In Young People: Screening and Intervention. Childhood and Adolescent Depression, Addressing Adverse Childhood Experiences through Trauma-Informed Care, Childhood Anxiety Disorders, Recognizing, Reporting, and Preventing Child Abuse, Adolescent Substance Use
Certifications
  • CPR/AED/Fist Aid - 2021
  • Victim Assistance Training- In Progress- 2021
  • Reported Suspected Abuse and Neglect - 2020
  • High Risk Behaviors in Young People Screening and Intervention -2020
Work History
Jacintoport International - Shared Services Representative/ Customer Service
Houston , TX09/2017 - 05/2020
  • Maintained high level of customer service while answering incoming calls to the AWSI call center and resolving issues an applicant, employee or customer had.
  • Responsible for replying to all applicant and employee emails to provide updates and assistance.
  • Supervised team of people to ensure orders were started, followed up with, and completed.
  • Trained new AWSI employees and interns in department processes.
  • Interacted with applicants and employees regarding their drug and medical testing to confirm compliance with DOT, non-DOT, and OSHA regulations.
  • Scheduled applicants for drug and medical screens by obtaining availability and locating a collection site.
  • Provided all required information to applicant and confirmed collection site received necessary paperwork for applicant.
  • Worked closely with collection facilities to ensure company protocol was followed.
  • Guided applicant through testing process with specific step-by-step instructions.
  • Reviewed system information and paperwork for testing compliance with policy requirements.
  • Tracked test results daily, including missing or overdue tests.
  • Networked with clinics and hospitals nationwide to build strong and valuable connections.
  • Ensured sensitive information was protected.
  • Implemented new ideas allowing for growth and efficiency in team's process.
  • Paid close attention to detail to ensure orders were completed correctly and used time management skills to ensure deadlines were met.
  • Worked on monthly reports and created and updated training manuals on standard operating procedures.
  • Performed variety of common administrative tasks such as faxing, emailing, data entry, record-keeping, noting conversations, and completing forms.
St. Joseph Catholic Church - Intern
City , STATE09/2017 - 05/2018
  • Led a Catholic formation class for at-risk teenagers.
  • Responsible for creating lesson plans that engaged students to learn and understand material.
  • Implemented creative and innovative activities to help build healthy relationships and boost self-esteem.
  • Created a safe space that allowed dialogue on difficult topics.
  • Helped organize and plan retreats.
  • Supervised and participated in contraband searches during weekend retreats to ensure the safety of the teens and adult team members.
  • Received Mandated Reporter training.
  • Assisted with clerical needs including answering telephone calls, performing database management, managing payments, filing paperwork, and drafting correspondence
Enjoy Manufacturing - Admin/ Secretary
City , STATE10/2015 - 07/2017
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing).
  • Coordinated travel arrangements, maintained databases and ensured delivery of products.
  • Performed tasks such as handling phone calls, preparing reports, maintaining schedules and editing documents.
  • Opened, sorted, and distributed incoming messages and correspondence.
  • Typed documents such as correspondence, drafts, memos, and emails.
  • Employee of the Quarter: January 2015, September 2016, and May 2017
Languages
Spanish:
Native or Bilingual
Spanish:
Native or Bilingual
Additional Information

*More work experience can be provided upon request

References:

Lyndsey Gonzalez (AWSI Manager)- 949-338-6389, Susan Mejia-Flores (Sister)- 714-787-6823, Delfina Diaz (St. Joseph Catholic Church)- 714-343-2474

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Resume Overview

School Attended

  • California State University - Fullerton
  • Texas Health Steps

Job Titles Held:

  • Shared Services Representative/ Customer Service
  • Intern
  • Admin/ Secretary

Degrees

  • Bachelor of Arts : Criminal Justice
    Bachelor of Science : Child and Adolescent Development
    No Degree : Social Services

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