shared services representative customer service resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Hard-working and ambitious person who is people oriented and strives to assist others. Willing to work in challenging areas to allow for growth in hopes for the expansion of knowledge and comprehension of the task at hand. Ability to identify, evaluate, and assist those in need to resolve problems. Seeking a responsible career opportunity to fully utilize acquired training and skills, while making a significant contribution to the success of the company.

  • Computer/Microsoft Office Proficient (Word, PowerPoint, Excel, Outlook)
  • Slack
  • Office Equipment (Fax, Copier, Scanner)
  • Data Privacy
  • Detail-Oriented
  • Customer Service
  • Problem Solving
  • Time Management
  • Leadership
  • Strong Work Ethic
  • Teamwork
Work History
Shared Services Representative/ Customer Service, 09/2017 to 05/2020
AlliantColumbia, MD,
  • Maintained high level of customer service while answering incoming calls to the AWSI call center and resolving issues an applicant, employee or customer had.
  • Responsible for replying to all applicant and employee emails to provide updates and assistance.
  • Supervised team of people to ensure orders were started, followed up with, and completed.
  • Trained new AWSI employees and interns in department processes.
  • Interacted with applicants and employees regarding their drug and medical testing to confirm compliance with DOT, non-DOT, and OSHA regulations.
  • Scheduled applicants for drug and medical screens by obtaining availability and locating a collection site.
  • Provided all required information to applicant and confirmed collection site received necessary paperwork for applicant.
  • Worked closely with collection facilities to ensure company protocol was followed.
  • Guided applicant through testing process with specific step-by-step instructions.
  • Reviewed system information and paperwork for testing compliance with policy requirements.
  • Ensured all pre-employment testing was either completed or we received valid reason if not completed.
  • Tracked test results daily, including missing or overdue tests.
  • Networked with clinics and hospitals nationwide to build strong and valuable connections.
  • Ensured sensitive information was protected.
  • Implemented new ideas allowing for growth and efficiency in team’s process.
  • Paid close attention to detail to ensure orders were completed correctly.
  • Used time management skills to ensure deadlines were met.
  • Worked on monthly reports and created and updated training manuals on standard operating procedures.
  • Performed variety of common administrative tasks such as faxing, emailing, data entry, record-keeping, noting conversations, and completing forms.
Intern, 09/2017 to 05/2018
Bright Horizons Family SolutonsSalt Lake City, UT,
  • Taught a Catholic formation class for at-risk teenagers.
  • Responsible for creating lesson plans that engaged students to learn and understand material.
  • Implemented creative and innovative activities to help build healthy relationships and boost self-esteem.
  • Created a safe space that allowed dialogue on difficult topics.
  • Helped organize and plan retreats.
  • Supervised and participated in contraband searches during weekend retreats to ensure the safety of the teens and adult team members.
  • Received Mandated Reporter training.
  • Assisted with clerical needs including answering telephone calls, performing database management, managing payments, filing paperwork, and drafting correspondence
Admin/ Secretary, 10/2015 to 07/2017
Enjoy ManufacturingCity, STATE,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing).
  • Coordinated travel arrangements, maintained databases and ensured delivery of products.
  • Performed tasks such as handling phone calls, preparing reports, maintaining schedules and editing documents.
  • Opened, sorted, and distributed incoming messages and correspondence.
  • Typed documents such as correspondence, drafts, memos, and emails.
  • Made trips to the bank to deposit checks.
  • Employee of the Quarter: January 2015, September 2016, and May 2017
Nanny, 08/2015 to 08/2017
Mastroianni Family HouseholdCity, STATE,
  • Provided quality care to three children, ages: 7, 6, & 3.
  • Considered each child's physical, cognitive, social, and emotional development to create an entertaining and educational daily routine that allowed for personal growth and the development of skills. These skills included emotional regulation, time management, decision-making, problem-solving, and creative thinking.
  • Worked to educate and teach 3-year-old basic skills like communication, letter and number recognition.
  • Worked with and helped oldest children with their homework each day after school.
  • Instilled a routine for personal hygiene that included toilet training, bath time, washing of hands, and brushing of teeth.
  • Responsible for household maintenance which included washing, cleaning, and shopping.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Bachelor of Arts: Criminal Justice, Expected in 01/2018
California State University - Fullerton - Fullerton, CA
Bachelor of Science: Child and Adolescent Development, Expected in 01/2018
California State University - Fullerton - Fullerton, CA
No Degree: Social Services, Expected in
Texas Health Steps - Online,
  • Continuing education in Social Services
  • Coursework in Trauma-Informed Care for Children in Foster Care, High-Risk Behaviors In Young People: Screening and Intervention. Childhood and Adolescent Depression, Addressing Adverse Childhood Experiences through Trauma-Informed Care, Childhood Anxiety Disorders, Recognizing, Reporting, and Preventing Child Abuse, Adolescent Substance Use
  • CPR/AED/Fist Aid - 2021
  • Victim Assistance Training- In Progress- 2021
  • Reported Suspected Abuse and Neglect - 2020
  • High Risk Behaviors in Young People Screening and Intervention -2020
Native or Bilingual

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Resume Overview

School Attended

  • California State University - Fullerton
  • California State University - Fullerton
  • Texas Health Steps

Job Titles Held:

  • Shared Services Representative/ Customer Service
  • Intern
  • Admin/ Secretary
  • Nanny


  • Bachelor of Arts
  • Bachelor of Science
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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