Driven and compassionate healthcare professional with 10 years hands-on experience in a multitude of elder care services ranging from nursing homes, adult day centers, national NGO and home care. Dedicated to providing best-case solutions for challenges in care provision by focusing on the needs of each unique individual. Patient-oriented Staffing management ability Critical thinking proficiency Relationship and team building Cultural awareness and sensitivity Personal and professional integrity
Education and Training
Master of Arts1 2008Northeastern Illinois University － Chicago, IL
Bachelor of Science, Religion; Psychology1 2002Liberty University － Lynchburg, VAReligion; Psychology Religion; Psychology
686 Harshaw Rd.
Patagonia AZ 85624
Shanti Cousens, Supervisor Matt Jager SupervisorSherwood Circle － Boulder Patagonia, CO AZ
Sandra Teske, Nurse at Windhorse elder care.
ReceptionistJun 2013 to Dec 2013 Frasier Meadows Retirement Community － Boulder, CO
Provided personal and friendly customer services in person and over the phone to residents, guest and vendors.
Provided general administrative assistance including, reserving meeting rooms, collecting payment for services, and submitting work orders for the facility.
Kept organized records of reservations, changes in resident and staff directories, etc.
Care manager, Customer Service Rep, Yoga InstructorJul 2012 to May 2013 Tree of Life Rejuvenation Center － Patagonia, AZ
Organized and provided daily personal care for an elderly member of the Tree of Life Community including most activities of daily living as well as social and recreational activity Provided administration and customer service for the organization, booking appointments, taking payments and organizing schedules Taught Yoga classes and workshops Assumed diverse roles as needed throughout the Tree of Life café and greenhouses.
Care ManagerDec 2011 to Jun 2012 Shirley Smith NYC － New York, New York
Provided a safe and supportive network of services for Shirley Smith, a Senior artist, to remain in her home while living with increasing memory loss.
Adapted Shirley Smith's home and work environment to her changing mental and physical needs.
Conducted a life review with Shirley Smith by collecting information on her art and life and writing several short stories that were assembled into a book.
Assisted with activities of daily living as needed including, bathing and grooming.
Met household needs including cooking, cleaning, maintenance, etc.
Call Center Support Staff Technical AssistantMar 2007 to May 2009 The Alzheimer's Association － Chicago, IL
Provided compassionate emotional support to individuals with Alzheimer's, family members and caregivers Answered caller's questions about Alzheimer's disease and the Association Shared resources for caregivers and health care professionals Provided detailed documentation of caller's interaction to local Alzheimer's Association chapters.
Program DeveloperOct 2007 to Jun 2008 Casa Central － Chicago, IL
Developed a violence intervention and prevention program Established and sustained a coalition of 30 members Provided trainings to over 40 social service providers on the effects of violence on children, domestic violence and other topics.
Conducted a community needs assessment utilizing focus groups, coalition meetings and interviews with social service providers Developed a 1 year work plan and a 3 year strategic plan.
Program Coordinator and InternJan 2006 to Jul 2006 Casa Central Adult Wellness Program － Chicago, IL
Developed therapeutic models of activities for adult day care participants Provided.
training to directors of senior service programs and to direct care staff Researched.
mental/physical health of Latino caregivers in order to provide program direction for.
Director of ActivitiesMar 2005 to Jan 2006 Harmony Nursing and Rehab Center － Chicago, IL
Supervised the department and provided activities for a facility of 180 residents Developed programming for an Alzheimer's/Dementia unit, including sensory stimulation and reality orientation Scheduled staff hours, planned monthly activity calendars and lead daily activities Collaborated with departments at Resident Care Plan meetings to improve the quality of care.
Federal reimbursement) forms, Participation Records, assessments and progress notes.