Dedicated Special Education Teacher focused on building each student's strength and confidence, as well as giving students firm guidelines, regularity and dependability to foster their social and academic growth.
512-495-9705 Substitute Teacher: Instruction of General and Special Education students in grades Pre-K through 5th grade based on specific curriculum and TEKS as required by Texas Education Agency per specific grade level. Reason for Leaving: To accept permanent position as TEA certified instructor or substitute teaching position at a campus near residence.
Provision of administrative assistance and staff support to Civil Rights Office (CRO) staff. Receipt and direction of multiple phone calls and visitors; coordination with other assistants to ensure continual telephone coverage for CRO; proof-read and edited correspondence and reports; copied, scanned, and facsimile of documents; scheduling of meeting rooms, maintenance of complex records and filing systems; monitoring of office supply inventory; maintenance of confidentiality to sensitive correspondence, data and communications; distributed mail and correspondence; assistance with processing of open records requests; maintenance of weekly calendar for entire staff; extensive use of Word, Excel, Access, PowerPoint, PeopleSoft, Outlook daily. Reason for Leaving: To complete Masters degree program in areas of Special and General Education.
Provision of administrative assistance and staff support to General Counsel's Office (OGC) staff in DARS Legal Services Division. Receipt and direction of phone calls and visitors; coordination with other assistants to ensure continual telephone coverage for department; proof-read and edited correspondence and reports; copied, scanned, and facsimile of documents; scheduled meeting rooms, maintenance of complex records and filing systems; monitoring of office supply inventory; maintenance of confidentially to sensitive correspondence, data and communications; distributed mail and correspondence; assisted in processing open records requests; maintain weekly calendar for staff; extensive use of Word, Excel, Access, PowerPoint, Outlook; Coordinated travel arrangements and completion of travel vouchers; maintained timekeeping for staff. Reason for Leaving: Promotion
Provided dispatch coordinate for cable technicians regarding installations and repairs of phone systems for local hospital; logged work hours for each technician; processed weekly payroll; answered phones, greeted vendors and visitors; maintained filing systems; created charts and spreadsheets; fax and copying services, and general office support. Extensive use of Word, Word Perfect and Excel. Reason for Leaving: to accept position with State of Texas.
Served as primary contact between VALIC and numerous participants within a unique call center environment; providing information regarding accounts (401K's, 403b's, IRA's & other types of pension/retirement plans) to participants and other divisions within the organization. Extensive use of Lotus and WordPerfect, and internal database. Reason for Leaving: No further room for advancement.
Served as liaison between Prudential and managed care members, clients and health care service providers within call center; provided up-to-date information to members and providers; extensive experience with handling irate members with multiple issues; provided coaching to other representatives for improved performance in order to meet required standards. Extensive use of WordPerfect and internal database. Reason for Leaving: No further room for advancement.
Grand Canyon University, Arizona, Graduated May 2014
Argosy University, Arizona, Graduated March 2012, Bachelor of Arts, Psychology
Barclay Career School, Houston, Word Processing, Administrative Assistant Certificate, Graduated April 1988
Undergraduate Social Work studies, attended 1978 - 81
Operations, Administrative Assistant, Word, Copying, Excel, Filing, Access, Correspondence, Faxing, Inventory, Outlook, Powerpoint, Proof-reading, Scanning, Scheduling, Telephone, Assistant Director, Cro, Peoplesoft, Wordperfect, Database, Arrangements, Office Manager, Travel Arrangements, Vouchers, Clients, Coaching, Healthcare, Managed Care, Team Lead, Call Center Environment, Instructor, Teaching, Dispatch, General Office, Office Support, Payroll, Recruiting, Word Perfect, 50 Wpm, Maintenance, Medical Terminology, Ms Word, Multi-line, Office Medical, Paradox, Typing
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