services navigator and acting program coordinator resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Multi-talented Community Services Officer consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Proven success in leadership, operational excellence and organizational development. Recognized for inspiring management team members to excel and encouraging creative work environments. Clear understanding of following policies and procedures, supervision, and coordination and training in safety, health emergencies, and early childhood functions/care.

  • Program and services promotion
  • Contracting policies and regulations
  • Safety program understanding
  • Onsite and remote services
  • Inmate management
  • Conflict resolution skills
  • Safety and security
  • Suicide prevention training
  • Employee performance evaluations
  • Staff management
  • Recruiting and interviewing
  • Issue resolution
  • Spreadsheet management
  • Meeting arrangements
  • Paperwork drafting
  • Business analysis
  • Relationship building
  • Business development
  • Operations management
SUNY Empire State College Hinsdale, NY Online, Expected in 12/2022 Associate of Science : Business, Management, And Economics - GPA :
  • Concentrated in Community and Economic Development
Jamestown Community College Olean, NY, Expected in 09/2007 Associate of Science : Criminal Justice - GPA :
  • I received approx. 30 college credits after attending for a year prior to taking a break while my children grew older. They were mainly in general education and many ethical and psychology courses.
Homeschool Hinsdale, NY, Expected in 06/2006 High School Diploma : - GPA :
  • Certified Mandated Reporter in Identifying and Reporting Child Abuse and Maltreatment by NYS Office of Children and Family Services on 09/02/2012
  • Certified BLS Provider by American Heart Association on 01/22/2019
  • Certified in Narcan Opioid Overdose Prevention and Narcan administering by Southern Tier Health Care System Inc. STOPP on 10/01/2018
  • I have completed several trainings in providing Trauma Informed Care to Families and Individuals in Crisis 2018-2019
  • Completed Driver Insurance Reduction and Points Reduction 6 hour course by American Safety Inc. on 03/25/2019
  • Completed Expulsion and Suspension Prevention Strategies 1.5hr by Early Childhood Education and Training Program NYS Office of Children and Family Services on 01/23/2019
  • Completed School Age Child Care Training 1.5 hr. by Early Childhood Education and Training Program NYS Office of Children and Family Services on 01/23/2019
  • Completed Early Intervention Training 1.5hr by Early Childhood Education and Training Program NYS Office of Children and Family Services on 01/23/2019
  • Completed Foundations in Health and Safety e-Learning Training 5 hours by Early Childhood Education and Training Program NYS Office of Children and Family Services on 01/23/2019
  • Completed Emergency Preparedness Training 1.5hr by Early Childhood Education and Training Program NYS Office of Children and Family Services on 01/23/2019
  • Completed Obesity Prevention Training 2 hours by Early Childhood Education and Training Program NYS Office of Children and Family Services on 01/23/2019
  • Certified Safe Sleep Ambassador and Preventing SIDS by Cribs For Kids on 03/2019
  • Certified completion of Interviewing and Hiring Compliance Training by The EAP Premium on 01/22/2019
  • Certified completion of Valuing Diversity Training by on 01/22/2019
  • Certified completion of Disciplining and Redirecting Employees Training by on 03/21/2013
  • Certified completion of Basics of Effective Communication Training by on 03/21/2013
  • /21/2013
  • Certified completion of Applying Emotional Intelligence in the Workplace Training by on 01/22/2019
  • Certified completion of Applying Leadership Basics by on 01/22/2019
  • Certified completion of Providing Effective Feedback by on 03/21/2013
  • Certified completion of Successful Negotiation by on 03/21/2013
  • Certified completion of Coaching and Counseling Training by on 03/21/2019
  • Certified in Civil Rights (also was the Civil Rights trainer for my last position) by Foodlink on 01/17/2019
  • Certified in Basic Food Safety by Foodlink on 01/17/2019
  • Certified in Incident Command System, ICS-100 by FEMA Emergency Management Institute on 8/24/2018
  • Certified in National Incident Management Systems, IS-00700.b by FEMA Emergency Management Institute on 08/24/2018
  • Certified in Hazardous Materials, IS-00005.a by FEMA Emergency Management Institute on 09/03/2018
  • Certified Supervisor of Crosby, K&K Stores Certified in Alcohol testing and Drug Testing Employees, 1 hour each by ESI Employee Assistance Group on 03/18/2013


Work History
State Of Kentucky - Services Navigator and Acting Program Coordinator
Cumberland, KY, 11/2018 - 08/2019
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Worked with customers in crisis to understand requirements and provide exceptional emergency services, make a plan for them to establish self sufficiency, coordinate access to other agencies in the community.
  • Worked with Director, coworkers, and volunteer to resolve functionality problems, improve operations and provide exceptional customer service.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Coordinated with Community Operations team in developing project plans for prioritized initiatives.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Determined and recommended methods to address improvement opportunities.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Led the Community Action Angels Program in delivery of various projects that assisted the community (school supply drives, Christmas gift giveaways, and developed and implemented various other projects) requiring close cooperation among members and volunteer to share information and develop solutions to meet broad array of deliverables. Search for apply to various grants and funding to make projects possible. Led and coordinated volunteer recruitment, training, and provided initiative so the implementation of the projects were possible. Developed relations with various corporations, individuals, and partners in the community. Prepared/conducted/scheduled and led monthly board meetings while also completing monthly meeting minutes.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Developed and executed plans to monitor standard process adherence.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed, updated and maintained database of existing and potential customers in Excell. Conducted studies and customer surveys afterwards compiling and graphing the results in preparation to present results to agency officials. Developed various software designs to track, record, and prepare for various functions.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Booz Allen Hamilton Inc. - Correctional Officer
Panama City Beach, FL, 03/2017 - 02/2018
  • Searched building and grounds, living quarters and work areas for contraband.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Supervised and directed inmate movement during various activities on and off campus.
  • Restrained inmates when disturbances required physical intervention.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Oversaw approximately 120-170 inmates in correctional residential facility setting during a single shift, sometimes alone.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Maintained custody and control of 120-170 inmates alone (approx. 3,000 in the prison) housed in maximum security units.
  • Created and maintained daily files on all inmates processed through the prison, including writing them up upon disciplinary issues then initiation progressive discipline and thoroughly documenting it.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Arranged for medical and dental care of inmates.
  • Conducted routine and emergency head counts.
  • Determined and assigned inmates to appropriate housing.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Supervised inmates clearing debris from roadways and drains.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Observed behavior of inmates individually and in groups.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and controlling all movement.
Lineage Logistics - Administrative Assistant
CA, State, 11/2016 - 03/2017
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Supported Director through personal document management, calendar organization and collateral preparation for meetings.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Maintained complex digital filing system for financial information.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Offered departmental administrative support.
  • Managed accounts payable and receivable for Clients fees due to the office after figuring out the amount owed based on a percentage of their monthly earnings.
  • Created detailed expense reports and requests for capital expenditures.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Processed invoices and expenses.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Performed and documented the results of random drug and alcohol tests on all of the clients sentenced to the facility.
  • Worked closely with state probation officers to achieve community control of all sentenced clients.
  • If a sentenced client were to abscond I alerted appropriate authorities and completed needed documentations.
  • Completed locker searches of the clients as well as area searches and if needed bodily searches including strip searches.
  • Conducted inspections of the areas clients were utilizing on regular intervals to ensure compliance and documented all inspections.
Kristene's Pristine Clean - Owner/Operator
City, STATE, 01/2014 - 11/2016
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Charted and executed marketing strategies to gain 30 new regular clients in 2 years.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
  • Used well-honed negotiation skills to garner cost-effective pricing for premium residential and commercial cleaning services.
  • Operated with safety and skill to avoid accidents and delays.
  • Contacted customers to report delayed cleanings to ensure customer satisfaction.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed business plan, processes and procedures to provide superior cleaning, organizing, and move out cleans to residential and commercial customers.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
  • Collaborated with team of 2 in the development of a guide for employees to use in assessing family well being scales during an interview of a family in crisis.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing. Which led to developing a whole new operational program which I initiated, tested, documented the results, an then created a "how to" document to share with other agencies in the county to utilize the successful new operating procedures.
  • Have received, and have copies of, several exceptional employee appraisals as well as customer/client self initiated reviews to supervision that resulted in numerous acknowledgements of my successes by head directors shared company wide.
  • Supervised team of 20 staff members at one time. Have supervised up to 170 inmates at a single time.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • SUNY Empire State College
  • Jamestown Community College
  • Homeschool

Job Titles Held:

  • Services Navigator and Acting Program Coordinator
  • Correctional Officer
  • Administrative Assistant
  • Owner/Operator


  • Associate of Science
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: