service writer manager smog technician resume example with 20 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Hardworking and reliable employee with strong ability in automotive maintenance and repair. Offering 13+ years of experience in the automotive repair field. Highly organized, proactive and punctual with team-oriented mentality.

  • Active Listening
  • Critical Thinking
  • Reading Comprehension
  • Microsoft Office
  • Microsoft Word
  • Email Software
  • Microsoft Excel
  • Speaking
  • Writing
  • Complex Problem-Solving
  • Social Perceptiveness
  • Time Management
  • Monitoring
  • Service Orientation
  • Mathematics
  • Active Learning
  • Coordination
  • Negotiation
  • Equipment Maintenance
  • Troubleshooting
  • Repairing
05/2007 to Current
Service Writer / Manager /Smog Technician Anthem, Inc. Forrest City, AR,
  • Identified emissions testing procedures and standards appropriate for age and technology of vehicles.
  • Attached onboard diagnostics (OBD) scanner cables to vehicles to conduct emissions inspections.
  • Identified vehicle modifications to emissions equipment and fuel system to assess effects and determine legality.
  • Completed vehicle inspections to verify compliance with standards and regulations and prevented use of vehicles with extreme safety concerns or violations.
  • Conducted visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Delegated repair duties and maintain customer satisfaction.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Troubleshot faults and devised successful solutions for drivability and malfunction indicator light issues.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Provided leadership to 7+ employees and directed daily operations to grow and sustain auto repair business.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Answered customer questions and discussed options face-to-face, over telephone and via email.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Wrote service orders, accepted payments and updated customer accounts.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Documented service information in system within client profiles and updated repair status.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Researched vehicle maintenance history to determine maintenance needs.
  • Created service order requests by documenting customer complaints and repair needs in work orders.
  • Courteously greeted customers and assisted with initiating service requests.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
  • Observed and managed repair time to accelerate return of vehicle to customer.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Presented accurate estimates to inform customers of all service charges and expectations.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained and repaired shop computers
07/2006 to 05/2007
Dispatcher Far West Charters City, STATE,
  • Reported delays, accidents or other traffic and transportation situations.
  • Supervised driver dispatching, route planning and vehicle tracking for over 17 Charter Tour Bus drivers.
  • Set schedules, implemented new policies and worked with drivers to optimize operational procedures and establish clear objectives.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Scheduled weekly driver schedules.
  • Booked Tour Group Hotel Rooms, attractions and meals for multi-day long trips.
  • Scheduled maintenance,inspections, fueling and repairs for buses.
  • Maintained communication with drivers throughout the weekends and afterhours in case they needed assistance with tour groups and/or buses.
05/2001 to 07/2006
Credit Officer /Collections Agent Crystal Promotions City, STATE,
  • Prepared and submitted loan applications to underwriters.
  • Recommended approval or disapproval of different loan types based on established criteria.
  • Collected and checked borrower income, credit history and employment information.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
  • Submitted delinquent accounts to collections department or outside resources.
  • Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
  • Managed all reporting, documentation and recordkeeping requirements for department.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Placed outbound collections calls daily to approximately 200 account holders.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Resolved billing discrepancies and customer credit issues.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Acquired credit reporting data for new and existing customers.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Assisted IT department with design and implementation of any upgrades or changes to store software.
Education and Training
Expected in
: Computer Information Systems
Los Angeles Trade Technical College - Los Angeles, CA
Expected in 10/2015
Smog Tech Inspector: Smog Check Inspector
T & R Hi Tech Institute - Long Beach, CA,
  • Licensed California Smog Check Inspector - 2015

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Resume Overview

School Attended

  • Los Angeles Trade Technical College
  • T & R Hi Tech Institute

Job Titles Held:

  • Service Writer / Manager /Smog Technician
  • Dispatcher
  • Credit Officer /Collections Agent


  • Some College (No Degree)
  • Smog Tech Inspector

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