, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished Assistant Store Manger skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Skills
Staff Supervision
Product and Service Sales
Scheduling
Sales
Stocking and Replenishing
Order management
Sales processes
Vendor returns processing
Stockroom organization
Receiving
Staff Management
Store Management
Inventory Control
Refunds and exchanges
Product upselling
Customer assistance
Team Leadership
Point of Sale Knowledge
Work History
07/2021 to 12/2021Service Writer, Technician, Parts AssociateRv Retailer | Jacksonville, FL,
Greeted and registered customers requiring service and directed automobiles to service garage.
Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Answered service department phone and responded promptly to questions and messages.
Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Used RV invoice writer computer system to enter customer information, create service records, order parts and develop cost estimations.
Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
Provided customers with telephone-based recreational vehicle repair and replacement recommendations.
Installed newly purchased equipment in recreational vehicles.
Repaired plumbing or propane gas lines using caulking compounds and plastic or copper pipe.
Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
Explained vehicle systems operation to customers.
10/2020 to 08/2021Parts AssociateCuraleaf | Fort Pierce, FL,
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Inspected parts for defects, removing damaged parts and replacing with new ones.
Maintained clean and neat parts counter and sales floor.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Adhered to company guidelines for performance and compliance.
Trained and mentored junior employees on regulations, best practices and performance strategies.
Ordered parts from various distributors to fulfill demands.
10/2016 to 10/2020Assistant Store ManagerWeyerhaeuser Company | Santa Clarita, CA,
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Answered questions about store policies and concerns to support positive customer experiences.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained organized, presentable merchandise to drive continuous sales.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Managed shipping and receiving team, overseeing training, schedules and work assignments.
Enhanced performance of receiving dock associates through training, guidance and motivation.
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Coached over 20 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 70%.
08/2015 to 08/2016Mobile MechanicMobile RV Tex Of Houston | City, STATE,
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
Prepared logs on each repair and maintained customer records for each job.
Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Diagnosed electrical malfunctions using oscilloscope.
Examined new and replacement parts to uncover defects.
Performed routine maintenance and repairs using hand and power tools to maximize reliability.
Replaced damaged, missing or defective parts with new and refurbished components.
Education
Expected in High School Diploma | Katy High School, Katy, TXGPA:
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