service technician level ii resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • Trustworthy individual offering over 6 years working as a qualified Service Technician in Liquid Petroleum Gas. Focused and enthusiastic promoting exceptional skill in diagnosing issues and performing repairs.
  • Hardworking and dedicated employee with the company's goals in mind.
  • Dedicated to showing attention to detail while being productive and efficient.
  • Confident in skills acquired and ready to apply for each job.
  • Troubleshooting skills which require alternate methods of thinking.
  • Customer relation specialist. Able and willing to explain all aspects of the job at hand and ready to answer any questions and address concerns pertaining to their needs.
  • Equipment maintenance
  • Product inspections
  • Customer interaction
  • Issue resolution
  • Health and safety regulations
  • Quality control
  • Maintenance and repair
  • Design techniques
  • Distribution of Goods
  • Deadline compliance
  • Document preparation
Service Technician Level II, 04/2015 to Current
FedexBoise, ID,
  • Managed quality control and maintained high level of customer satisfaction.
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Completed logs and job reports for completed and pending service calls at shift end.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Prepared operational reports and provided information to supervisors.
  • Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
  • Set up and operated production equipment in accordance with good manufacturing practices and SOPs.
  • Adjusted production processes to increase productivity and reduce waste.
  • Interpreted technical drawings, blueprints and schematics.
  • Worked from complex and detailed manufacturing documentation and verbal instructions.
Rural Carrier Associate, 11/2009 to 04/2015
Wheatland CabinetsVilla Park, IL,
  • Drove LLV and personal vehicle and delivered mail to rural locations in all weather conditions.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Followed strict package safety standards to protect customers and team members.
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Distributed parcels and letters across 20+-mile daily route of homes and businesses.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Obtained signatures for registered, certified and insured mail.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Maintained accurate records of deliveries.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Entered change of address orders into computers to process forwarding address stickers.
  • Delivered various types of mail on routes according to strict timelines.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Handled undeliverable mail in accordance with established procedures.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Obtained receipts for registered and certain insured mail.
  • Handled special issues independently, including missing postage and returned mail.
Cabinet Maker, 09/2003 to 08/2009
Gonzalez Custom Cabinets And WoodworksCity, STATE,
  • Finished cabinets by sanding, staining and installing.
  • Measured cabinet spaces and designed detailed layouts.
  • Designed custom cabinets by planning layouts, cutting materials and installing finished pieces.
  • Chose materials for custom cabinets fitting design and client wishes.
  • Adhered to tool and equipment safety protocols and promoted worksite safety, protecting both personnel and equipment.
  • Demonstrated consistent mastery of all required tools and equipment, including panel saw, clamps and drilling and dowel machinery, and applied skills toward producing high-quality work for every customer.
  • Assisted with installation of finish work, including base, trim and crown moldings, to achieve desired looks and quality of construction.
  • Operated boring machines to bore holes for insertion of screws and dowels.
  • Observed strict deadlines and adjusted plans according to changes in production schedules to maintain targets.
  • Reinforced joints with nails and fasteners to prepare articles for finishing.
  • Sprayed assembled articles with protective or decorative finishes to desired look.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
High School Diploma: , Expected in 05/2021
San Marcos High School - San Marcos, TX
  • Service and Installation Railroad Commission of Texas
  • Bobtail Driver Railroad Commission of Texas

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Resume Overview

School Attended

  • San Marcos High School

Job Titles Held:

  • Service Technician Level II
  • Rural Carrier Associate
  • Cabinet Maker


  • High School Diploma

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