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Service Technician Resume Example

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SERVICE TECHNICIAN
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Work History
Service Technician, 07/2015 to CurrentGMP Food Equipment Services, Kissimmee, FL
  • Accurately and efficiently installed equipment, including refrigeration and cooking equipment.
  • Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
  • Installed and equipment and explained operation and routine maintenance protocols to customers.
  • Documented all changes and actions in computer-based tracking system.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Assisted team members with equipment troubleshooting and diagnostics.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Provided exemplary customer service on each field visit according to company guidelines.
  • Properly completed work reports for each field visit.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $2,000
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Attended training seminars, workshops, and team meetings to maximize technical knowledge.
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures.
  • Discussed and recommended service options with customers and explained costs involved.
Interim Service Manager, 02/2019 to 04/2019ITV Ice Makers, Orlando, FL

GMP FES/ITV Contracted Temp Position

  • Provided phone support to technicians across the country servicing ITV ice machines
  • Provided authorization for needed repairs done under warranty. Duties performed while running GMP FES service calls
Sales Representative and Service Technician, 07/2004 to 07/2015Tri-County Restaurant Equipment & Repairs, Kissimmee, FL
  • All functions listed under GMP Food Equipment Services plus:
  • Resolved all issues efficiently and enhanced customer satisfaction ratings
  • Grew business sales through effective cross-selling and exceptional customer service
  • Forged and nurtured impactful relationships with customers to cultivate loyalty
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Upsold and closed customer sales by driving product benefits around client needs
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Demonstrated products and specific features at customer locations and special events
  • Developed and implemented sales strategies to increase revenue
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Followed up with customers during and after installations to verify satisfaction
  • Developed strong rapport with customers and created positive impression of business
  • Upsold customers by recommending accessories and promotions to increase revenue
  • Recommended accurate and effective solutions to customers after identifying problems
  • Responded to telephone and in-person requests for information
  • Communicated with customers to understand needs and recommend appropriate solutions
  • Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations
  • Determined problem areas and resolved issues related to profitability and business objective achievement
Education
High School Diploma, 05/2003
South Lake High School - Groveland, FL
Technical Certificate, HVAC Installation And Repair, 2005
Orange Technical College - Winter Garden, FL
No Degree
Manitowoc Ice Machines Yearly Field Service Semina - Orlando Fl

2015-2019

No Degree
Hoshizaki Ice Machine Yearly Field Service Seminar - Orlando, FL

2015-2019

No Degree
ITV Ice Machines Factory Service Seminar - Orlando, Fl

2017

No Degree
Hoshizaki Ice Machines Factory Service Seminar - Peachtree City, GA

2013

Certifications
  • EPA 608 Type 1 & 2
  • Hydrocarbon Refrigerant Certification
  • State of Florida LP (And Natural) Gas Installer
Skills
  • Clear and effective communication
  • Gaining customer trust and building brand loyalty
  • Identifying customer needs and providing proper solutions
  • Basic computer skills
  • Problem solving
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Resume Overview

Companies Worked For:

  • GMP Food Equipment Services
  • ITV Ice Makers
  • Tri-County Restaurant Equipment & Repairs

School Attended

  • South Lake High School
  • Orange Technical College
  • Manitowoc Ice Machines Yearly Field Service Semina
  • Hoshizaki Ice Machine Yearly Field Service Seminar
  • ITV Ice Machines Factory Service Seminar
  • Hoshizaki Ice Machines Factory Service Seminar

Job Titles Held:

  • Service Technician
  • Interim Service Manager
  • Sales Representative and Service Technician

Degrees

  • High School Diploma , 05/2003
    Technical Certificate , HVAC Installation And Repair 2005
    No Degree
    No Degree
    No Degree
    No Degree

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