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Service Technician Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • GNAVPro
  • NEC 2000/2400/3500/3800/9300/9500
  • NEC UNIVERGE UM8700
  • Cabling
  • Cat 5, Cat 5e, Cat 6 and VOIP
  • Network Cabling
  • Office Proficient
  • Windows Proficient
  • Analysis and diagnostic troubleshooting
  • Client relationship management
  • Fax, printer, and telephone installations
  • Knowledge of telephone systems and routers; installations and troubleshooting
  • Scissor and Boom lift operation
  • Soldering Skill
  • Switches
  • Troubleshooting
  • Preventive maintenance
Education and Training
Edgewood High School San Antonio, TX, Expected in 05/1995 High School Diploma : - GPA :
Certifications

Lucent Technologies - Fiber Termination Training Of ST & SC Fiber Systems Lucent Technologies - Cat 5 Installation and Termination Training For EIA/TIA Standards Panduit - Structured Cabling For PAN-NET Network Cabling System Leviton - Leviton Certified Cabling System Lucent Technologies - EG2404 Grounding for Telecommunications Lucent Technologies - EG2401 Basic Power Lucent Technologies - CN100 Quick Start Phase One Harris Stratex - ESD Grounding Standards Harris Stratex - Basic Soldering Standards Telecommunication

Jessica
Claire
Summary

Professional and reliable Telecommunications Technician with 20 years of experience in the OIT field. Solid background in VA Hospital telecom infrastructure with a Top-Secret Security Clearance. Skilled in diagnosing and repairing system issues with in-house software and programs.

Experience
Aramark Corp. - Service Technician
Harrisburg, PA, 02/2020 - Current
  • Worked independently processing and completing work orders for telecommunication issues in the San Antonio and surrounding areas.
  • Trained new hire to meet quality and efficiency standards as on-site lead tech for Comal County School District COVID-19 distance learning telecommunications project.
  • Completed service tickets and adds moves and changes.
  • Installed new switches, routers, and phones.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Tested components, assemblies and systems to diagnose problems.
  • Ran cables to Comm rooms and IDFs as needed while on the job.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Offered repair or service options to help customers make informed decisions.
  • Inspected machinery and components to troubleshoot operations.
  • Operated diverse range of mechanical and manual servicing equipment.
  • Setup and operated mechanical and manual servicing equipment.
  • Inventoried required material, tools and equipment to record product on-hand or to be ordered.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Installed systems at new residential and business construction sites.
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
Black Box Systems - TYTO Athene - Telephone Technician
City, STATE, 08/2012 - 12/2019
  • Worked as the sole Government Contractor for the Veteran's Affairs Offices and their satellite clinics for the whole Lower Rio Grande Valley- Corpus Christi, Harlingen, McAllen; and Laredo, Texas..
  • Frequently traveled to V.A. clinics, processing and completing work orders for telecommunication issues
  • Provided telecommunication and software trouble-shooting support.
  • Programmed and Installed new VOIP phones using NEC SP350 software.
  • Installed, set up and repaired Government-issued devices and systems
  • Applied quality-improvement methodologies to improve work processes.
  • Assisted in acclimating Supervisor to new system software and hardware as needed.
  • Held virtual and in-person training for I.T Department to sustain and maintain all future telecom service requests and work orders.
Advanced Systems Inc - Telephone Technician
City, STATE, 03/2011 - 08/2012
  • Worked independently processing and completing work orders for telecommunication issues for the entire Lower Rio Grande Valley
  • Assisted in acclimating Supervisor to new system software and hardware adds, moves, and changes to telephone and telephone systems as needed
  • Traveled to various VA Hospital satellite clinics and completed work orders for various telecommunication issues.
New Vision/Black Box - Telephone Technician
City, STATE, 09/2007 - 03/2011
  • Installed telephones and fax machines in VA Hospital
  • Conducted adds, moves, and changes to telephone and telephone systems
  • Traveled to various VA satellite clinics in San Antonio and completed work orders for various telecommunication issues.
  • Traveled as needed to surrounding VA hospitals to include Kerville, Texas and the Lower Rio Grande
References

Andrew Gonzalez, Department of Veteran Affairs (623) 203-2127

Orville Farmee, Department of Veteran Affairs (210) 363-1028

Roger Moreno, Black Box at Department of Veterans Affairs (210) 388-2705

James Mendez, Microsoft San Antonio, Texas (210) 643-9681

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76Average

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Resume Overview

School Attended
  • Edgewood High School
Job Titles Held:
  • Service Technician
  • Telephone Technician
  • Telephone Technician
  • Telephone Technician
Degrees
  • High School Diploma

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