Service Team Leader skilled at increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Proficient manager and leader with strong communication, interpersonal and planning abilities. Detail-oriented and organized with excellent time management ability.
Point of Sale systems
Accurate money handling
Dependable and reliable
Creative problem solver
Exceptional communication skills
Customer relations expertise
Time management strength
Store opening/closing procedures
Service Team Leader , 07/2016
to Current Wegmans
Strong leader of customer support staff.
Managed work flow to exceed quality service goals.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Supervised a team of 35 associates.
Managed 4 focus area projects in a one year.
Coordinated with day management regarding on-going issues.
Front End Coordinator , Wegmans
Assigned employees to specific duties to best meet the needs of the store.
Performed store opening, closing and shift change actions.
Oversaw team of 25 cashiers and service staff.
Encouraged development of new cashiers with positive reinforcement.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Developed reputation as an efficient service provider with high levels of accuracy.
Deli Customer Service Team Memeber , Wegmans
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Ensured food was stored and cooked at correct temperature
Monitored food preparation and serving techniques to ensure that proper procedures were followed
Cashier , 10/2007 Wegmans – Manalapan,
Greeted customers promptly.
Received customer payments.
Assisted customers in selecting items based on needs.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided an elevated customer experience to generate a loyal clientèle.
Built long-term customer relationships and advised customers on purchases and promotions.
Bachelor of Arts: English,
2013 Rutgers University -
Associate of Arts: English,
Brookdale Community College -