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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Adept Driver with 9 years of driving experience. Competent with excellent organizational and multitasking skills, dedicated to being efficient in time and customer service. Detail-oriented in meeting daily business and customer needs. Determined and experienced in route planning and client service. Clear communicator with service-oriented nature, with leadership and top-notch customer service skills. Vigilant and safety-focused at all times. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Superior work ethic and courteous demeanor. Took an office position 2 years ago thinking I was ready to stop driving. Turns out I miss being on the road and the physical nature of the job.

Skills
  • Customer rapport
  • Transportation
  • Safety standards and protocols
  • GPS and route planning
  • City and non-city driving
  • Order picking
  • Commercial driving
  • Safety and compliance
  • Logging paperwork
  • Vehicle inspections
  • Processes and procedures
  • Materials transport
  • Safe vehicle operation
  • Route planning
  • Certified Moffet and Forklift Trainer
  • Customer-service oriented
Education
Manheim Twp High School Lancaster, PA Expected in 2001 High School Diploma : - GPA :
Lancaster County Career And Technology Center Mt Joy, PA, Expected in 2010 : CDL - GPA :
Certifications

Class A CDL

NCCCO Certified

Certified Moffett and Forklift Trainer

Work History
Cp Federal Credit Union - Service & Support Representative
Ypsilanti, MI, 08/2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
Hd Supply - Driver
Chicago, IL, 08/2011 - 08/2019
  • Generate referrals and repeat business by providing friendly and fast service
  • Loaded and secured items in trucks to avoid damage to product during delivery
  • Deliver product to customer on time and in excellent condition
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Assess vehicle after each shift for damage and keep it properly cleaned and maintained
  • Efficient loading and unloading to keep up with tight schedules
  • Coordinate efficient routes to avoid delays and optimize schedules
  • Achieve safety by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
  • Complete routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Generate leads to bring in new business
  • Maintain positive relationships with customers
  • Use excellent listening and problem-solving skills to work with customers and quickly resolve concerns
  • Deliver top customer satisfaction, review feedback closely and address any needs or areas of improvement
  • Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Communicate any customer complaints, requests and feedback to management for quick resolution
  • Provide forklift and moffett training to new and current employees
  • Train and mentor new personnel hired to fulfill various roles
  • Alternate product in inventory by observing “first in, first out” approach
  • Perform inventory control, such as counting and stocking merchandise
Hd Supply - Driver
San Diego, CA, 06/2010 - 07/2011
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions
  • Coordinated efficient routes to avoid delays and optimize schedules
  • Assessed vehicle after each shift for damage and kept it properly cleaned and maintained
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Delivered goods to customer on time and in excellent condition
Boose Aluminum Foundry - Laborer/Nightshift Lead
City, STATE, 08/2004 - 06/2010
  • Cut, trim and shape molds daily
  • Monitored and adjusted valves and dials that regulate on automatic machinery
  • Upheld high quality standards by designing inspection protocols for finished products
  • Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Reviewed job specifications prior to setting up casting machines to determine appropriate time and temperature settings
  • Conducted routine preventative maintenance on production equipment to help maintain durability and functionality of each machine
  • Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels
  • Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run
  • Separated model or pattern from mold and examined mold for accuracy
  • Monitored machine operation and diagnosed malfunctions
  • Responsible for achieving production requirements
  • Maintained quality assurance and customer satisfaction objectives
  • Monitored product standards and quality-control programs
  • Made sure that products were produced on time and are of good quality
  • Kept work areas clean and neat
  • Adjusted alignment of drills, cutters, dies, guides, and holding devices
  • Operated equipment such as forklifts and overhead cranes to meet challenging daily demands
  • Recognized issues that could stall production
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

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Resume Overview

School Attended

  • Manheim Twp High School
  • Lancaster County Career And Technology Center

Job Titles Held:

  • Service & Support Representative
  • Driver
  • Driver
  • Laborer/Nightshift Lead

Degrees

  • High School Diploma

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