Adept Driver with 9 years of driving experience. Competent with excellent organizational and multitasking skills, dedicated to being efficient in time and customer service. Detail-oriented in meeting daily business and customer needs. Determined and experienced in route planning and client service. Clear communicator with service-oriented nature, with leadership and top-notch customer service skills. Vigilant and safety-focused at all times. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Superior work ethic and courteous demeanor. Took an office position 2 years ago thinking I was ready to stop driving. Turns out I miss being on the road and the physical nature of the job.
Skills
Customer rapport
Transportation
Safety standards and protocols
GPS and route planning
City and non-city driving
Order picking
Commercial driving
Safety and compliance
Logging paperwork
Vehicle inspections
Processes and procedures
Materials transport
Safe vehicle operation
Route planning
Certified Moffet and Forklift Trainer
Customer-service oriented
Education
Manheim Twp High SchoolLancaster, PAExpected in 2001 ā āHigh School Diploma: - GPA:
Lancaster County Career And Technology CenterMt Joy, PA, Expected in 2010 ā ā:CDL - GPA:
Certifications
Class A CDL
NCCCO Certified
Certified Moffett and Forklift Trainer
Work History
Cp Federal Credit Union - Service & Support Representative Ypsilanti, MI, 08/2019 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Responded to customer requests for products, services and company information.
Hd Supply - Driver Chicago, IL, 08/2011 - 08/2019
Generate referrals and repeat business by providing friendly and fast service
Loaded and secured items in trucks to avoid damage to product during delivery
Deliver product to customer on time and in excellent condition
Upheld high standards of professionalism and discretion when working with high-value clients
Assess vehicle after each shift for damage and keep it properly cleaned and maintained
Efficient loading and unloading to keep up with tight schedules
Coordinate efficient routes to avoid delays and optimize schedules
Achieve safety by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
Complete routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
Generate leads to bring in new business
Maintain positive relationships with customers
Use excellent listening and problem-solving skills to work with customers and quickly resolve concerns
Deliver top customer satisfaction, review feedback closely and address any needs or areas of improvement
Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Communicate any customer complaints, requests and feedback to management for quick resolution
Provide forklift and moffett training to new and current employees
Train and mentor new personnel hired to fulfill various roles
Alternate product in inventory by observing āfirst in, first outā approach
Perform inventory control, such as counting and stocking merchandise
Hd Supply - Driver San Diego, CA, 06/2010 - 07/2011
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
Achieved consistent safety targets by adjusting driving to different road and traffic conditions
Coordinated efficient routes to avoid delays and optimize schedules
Assessed vehicle after each shift for damage and kept it properly cleaned and maintained
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
Delivered goods to customer on time and in excellent condition
Boose Aluminum Foundry - Laborer/Nightshift Lead City, STATE, 08/2004 - 06/2010
Cut, trim and shape molds daily
Monitored and adjusted valves and dials that regulate on automatic machinery
Upheld high quality standards by designing inspection protocols for finished products
Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Reviewed job specifications prior to setting up casting machines to determine appropriate time and temperature settings
Conducted routine preventative maintenance on production equipment to help maintain durability and functionality of each machine
Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels
Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run
Separated model or pattern from mold and examined mold for accuracy
Monitored machine operation and diagnosed malfunctions
Responsible for achieving production requirements
Maintained quality assurance and customer satisfaction objectives
Monitored product standards and quality-control programs
Made sure that products were produced on time and are of good quality
Kept work areas clean and neat
Adjusted alignment of drills, cutters, dies, guides, and holding devices
Operated equipment such as forklifts and overhead cranes to meet challenging daily demands
Recognized issues that could stall production
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
