Service Specialist Ft Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking service specialist skilled in troubleshooting and analysis demonstrated across 10 years in customer service roles. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction. Respectful and charming in relating to people of all religious, economic and cultural backgrounds. Enthusiastic about building strong community relationships and providing high-quality religious education services.

  • Sales
  • Customer Contact
  • Exchanging Merchandise
  • Blueprint Interpretation
  • Recordkeeping
  • Sanitation standards
  • Cash management
  • MS Office
  • Retail services
  • Scheduling
  • Time management
  • Customer service
  • Data entry
  • Staff supervision
  • Team building
  • Documentation
Work History
Service Specialist, FT, 09/2018 to 02/2020
Pacific Dental Services Mount Juliet, TN,
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Trained customer employees and managers on machine use and maintenance.
  • Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
  • Documented all changes and actions in computer-based tracking system.
  • Kept accurate records of work activities, time, materials, and faults on work orders.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Installed new [Type] and [Type] equipment and explained operation and routine maintenance protocols to customers.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products and equipment.
  • Inspected equipment to diagnose operational issues.
Customer Service Specialist, 09/2016 to 08/2017
Stericycle Inc. Toledo, OH,
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Provided customers with detailed information on company products, services and materials.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotions to enhance sales.
Shift Key Holder, 01/2016 to 04/2016
JoAnne Fabrics City, STATE,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Educated customers on promotions to enhance sales.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assisted customers with locating and choosing merchandise in any store department.
Customer Service Representative, 03/2014 to 02/2015
Xerox Corporation City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
GED: , Expected in 06/2011
Anderson High School - Anderson, IN
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
Additional Information

I am an extremely hard worker, I learn fast and I'm not afraid to ask necessary questions.

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Resume Strength

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Resume Overview

School Attended
  • Anderson High School
Job Titles Held:
  • Service Specialist, FT
  • Customer Service Specialist
  • Shift Key Holder
  • Customer Service Representative
  • GED

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