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Service Specialist Resume Example

Resume Score: 80%

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Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated to bringing resourcefulness, exceptional customer service, and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.

Skills
  • Product organization
  • Problem-solving abilities
  • System implementation
  • Retail sales customer service
  • Microsoft Office expertise
  • Process optimization
  • Courteous demeanor
  • Inbound and outbound calling
  • High-energy attitude
  • Customer relations
  • Technologically savvy
  • Adaptive team player
  • In-store support
  • Stockroom procedures
  • Sales expertise
  • Conflict mediation
SERVICE SPECIALIST
Experience
July 2020 - Current
Service SpecialistCompany Name | City, State
  • Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
  • Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Maintained in-depth knowledge of services, products and policies to offer customers best-in-class support.
  • Educated customers on special pricing opportunities and company offerings.
July 2020 - Current
Bakery WorkerCompany Name | City, State
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Educated customers on product and service offerings.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
May 2017 - March 2020
ServerCompany Name | City, State
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
June 2015 - June 2015
Health Fair OrganizerCompany Name | City, State
  • Organized a health fair titled to inform the Sanger community of the dangers of smoking in partnership with The American Lung Association and The City of Sanger. That then in turn lead to the American Lung Association working with the City of Sanger to make all our public parks smoke free. Furthermore, leading to a partnership with Sanger's middle school to not only inform student of the dangers of smoking and take student volunteers to the parks to help clean them of cigarette buds/litter.
  • Recruited, trained and managed volunteers with aim of equipping teams to independently organize events and campaigns.
  • Inspired communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
  • Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
  • Organized community events and campaigns for government, non-profits, social service agencies and public health departments.
  • Coordinated vendors, timelines and budgets for events.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
Education and Training
High School Diploma
Sanger Adult School, City, State
Certifications
  • Certified Food Handler, ANSI - 2020
  • Microsoft Office Specialist (MOS)
  • Certified Heads Up Concussions Training, CDC - 2019
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Resume Overview

School Attended

  • Sanger Adult School

Job Titles Held:

  • Service Specialist
  • Bakery Worker
  • Server
  • Health Fair Organizer

Degrees

  • High School Diploma

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