I am a dedicated Service Specialist bringing resourcefulness and strong Child Care and Health Care background combined with exceptional client service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize client satisfaction. I am an ambitious student pursuing Associate in Arts of Teaching degree eager to contribute developed knowledge in a substitution role. Skilled in conflict resolution and patience in classroom settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Repairs and troubleshooting
Apprentice training
Preventative maintenance
Safety procedures
Team management
Problem resolution
Team building
Organization
Communications
Planning and coordination
Supervision
First Aid/CPR
Relationship development
Process improvement
Communication
Leadership
Problem solving
Punctuality
Adaptability
Conflict resolution
Experience
08/2019 to Current
Service SpecialistEcolab Inc. – Milpitas, CA,
Tracked clients' support cases and followed up on complex issues to correct problems.
Documented known solutions to improve teams' handling of complaints and help back-end teams correct systemic problems.
Responded promptly to clients' concerns and coordinated swift resolutions to handle service issues.
Helped management create successful, client-oriented environment with low complaint levels and high service quality.
Enables clients' to stay in their homes by monitoring and recording client conditions, providing support and personal services, and teaching families.
Monitors clients' condition by observing physical and mental condition, intake and output, and exercise.
Supports clients' by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
Assists clients' by providing personal services, such as, bathing, dressing, and grooming.
Helps clients' care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
Helps family members care for the clients' by teaching appropriate ways to lift, turn, and reposition the clients'.
Advises on nutrition, cleanliness, and housekeeping.
Records clients' information by making entries in the clients' journal and notifying the supervisor of changing or unusual conditions.
Maintains a safe, secure, and healthy client environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Enhances service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
02/2018 to Current
Teacher and HelperTown Sports International Holdings Inc – Hicksville, NY,
Prepared lesson materials and visual aids to reinforce lesson concepts.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Supervised students and maintained security throughout the classroom.
Tutored and supported students individually and in groups of up to 10 by reteaching and reviewing lesson concepts.
Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
Assisted teachers with instruction and provided clerical support for diverse needs.
Arranged and led activities for students, including games and video lessons.
Monitored students in class and hallways to supervise, enforce rules and support lead teacher.
Distributed classroom materials and supplies such as pencils, paper and art materials.
Took attendance and maintained routine student records.
Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Attended in-services, workshops and seminars.
Helped students master learning concepts through one-on-one and small group tutoring.
Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Collaborated with teacher to devise and implement developmentally appropriate lessons.
06/2012 to Current
BabysitterMyself – City, STATE,
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Helped children complete homework and special assignments daily to support academic performance.
Cared for up to six children ranging in age from new born to ten years old.
Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
Secured indoor and outdoor premises to protect children under care.
Developed and implemented lesson plans based on ages and abilities of class children.
Assisted children by checking homework, quizzing on various subjects and helping with chores.
Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
Coordinated after-school activities and transportation for three children for practices and events.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Assisted children with bathing and potty training to instill good hygiene from young age.
Monitored children's safety and well-being to prevent accidents and falls.
Discussed new developments, misbehavior and concerns with parents or guardians.
Devised activities helping promote physical and mental development.
Balanced schedules to provide optimal rest, play and educational periods.
Fostered learning relationships with children by creating educational and productive games and projects.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Discussed household rules, children's progress and routines with parents to foster stable and structured environment.
Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
Improved group and individual behavior with positive management strategies.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
Built relationships with children by regularly discussing school, friends and favorite activities.
Helped older kids complete homework, school projects and chores.
Education and Training
Expected in 05/2018
High School Diploma: St. Clair High School - St. Clair, MO, GPA:
National Honor's Society Historian
Magna cum laude graduate
A+ Recipient
Barat Scholarship Recipient
Quarterly VIP Recipient
Bulldog Award Recipient for determination
3.5 GPA
Bowling Club Vice President
Key Club member
UNICEF member
March of Dimes member
Student Government - Class representative
College Ambassador
Art Club Vice President
DECA member
I painted 2018 class mural
Honors English 1
Honors English 2
Honors Government
Dual Credit College Algebra
Dual Credit History
Book Club member
Link Leader member
Expected in
Bachelor of Science: Pediatric Nursing Maryville University of Saint Louis - St Louis, MO GPA:
Expected in 12/2020
Associate of Arts: Early Childhood Special Education East Central College - Union, MO GPA:
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