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Service Specialist Resume Example

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SERVICE SPECIALIST
Professional Summary

I am a dedicated Service Specialist bringing resourcefulness and strong Child Care and Health Care background combined with exceptional client service and organizational skills. Approaches each service issue with an analytical, level-headed approach to identify needs, resolve problems and maximize client satisfaction. I am an ambitious student pursuing an Associate in Arts of Teaching degree eager to contribute developed knowledge in a substitution role. Skilled in conflict resolution and patience in classroom settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Work History
Company Name - Service SpecialistCity, State08/2019 - Current
  • Tracked clients' support cases and followed up on complex issues to correct problems.
  • Documented known solutions to improve teams' handling of complaints and help back-end teams correct systemic problems.
  • Responded promptly to clients' concerns and coordinated swift resolutions to handle service issues.
  • Helped management create a successful, client-oriented environment with low complaint levels and high service quality.
  • Enables clients' to stay in their homes by monitoring and recording client conditions, providing support and personal services, and teaching families.
  • Monitors clients' condition by observing physical and mental condition, intake and output, and exercise.
  • Supports clients' by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
  • Assists clients' by providing personal services, such as, bathing, dressing, and grooming.
  • Helps clients' care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
  • Helps family members care for the clients' by teaching appropriate ways to lift, turn, and reposition the clients'.
  • Advises on nutrition, cleanliness, and housekeeping.
  • Records clients' information by making entries in the clients' journal and notifying the supervisor of changing or unusual conditions.
  • Maintains a safe, secure, and healthy client environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
  • Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
  • Enhances service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Company Name - Teacher and HelperCity, State02/2018 - Current
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Supervised students and maintained security throughout the classroom.
  • Tutored and supported students individually and in groups of up to 10 by reteaching and reviewing lesson concepts.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Arranged and led activities for students, including games and video lessons.
  • Monitored students in class and hallways to supervise, enforce rules and support the lead teacher.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Took attendance and maintained routine student records.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Contributed to a positive, educational setting by delivering gentle discipline and promoting student success.
  • Attended in-services, workshops and seminars.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Collaborated with teachers to devise and implement developmentally appropriate lessons.
Company Name - BabysitterCity, State06/2012 - Current
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Cared for up to six children ranging in age from newborn to ten years old.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Secured indoor and outdoor premises to protect children under care.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Assisted children by checking homework, quizzing on various subjects and helping with chores.
  • Researched food allergies to better understand and provide higher levels of care and oversight for individuals with such conditions.
  • Coordinated after-school activities and transportation for three children for practices and events.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Assisted children with bathing and potty training to instill good hygiene from young age.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Devised activities helping promote physical and mental development.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Fostered learning relationships with children by creating educational and productive games and projects.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Discussed household rules, children's progress and routines with parents to foster a stable and structured environment.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Improved group and individual behavior with positive management strategies.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Build relationships with children by regularly discussing school, friends and favorite activities.
  • Helped older kids complete homework, school projects and chores.
Skills
  • Apprentice training
  • Safety procedures
  • Problem resolution
  • Organization
  • Planning and coordination
  • First Aid/CPR
  • Process improvement
  • Leadership
  • Punctuality
  • Conflict resolution
  • Preventative maintenance
  • Team management
  • Team building
  • Communications
  • Supervision
  • Relationship development
  • Communication
  • Problem solving
  • Adaptability
Education
05/2018St. Clair High SchoolCityHigh School Diploma
  • National Honor's Society Historian
  • Magna cum laude graduate
  • A+ Recipient
  • Barat Scholarship Recipient
  • Quarterly VIP Recipient
  • Bulldog Award Recipient for determination
  • 3.5 GPA
  • Bowling Club Vice President
  • Key Club member
  • UNICEF member
  • March of Dimes member
  • Student Government - Class representative
  • College Ambassador
  • Art Club Vice President
  • DECA member
  • I painted 2018 class mural
  • Honors English 1
  • Honors English 2
  • Honors Government
  • Dual Credit College Algebra
  • Dual Credit History
  • Book Club member
  • Link Leader member
Maryville University of Saint LouisCity, StateBachelor of Science: Nursing
Expected in 12/2020East Central Community CollegeCityAssociate of Arts: Special Education
  • A+ Recipient
  • 3.8 GPA
  • Dean's List Honoree Spring 2020
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Resume Overview

School Attended

  • St. Clair High School
  • Maryville University of Saint Louis
  • East Central Community College

Job Titles Held:

  • Service Specialist
  • Teacher and Helper
  • Babysitter

Degrees

  • High School Diploma
    Bachelor of Science : Nursing
    Associate of Arts : Special Education

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