Service Specialist Resume Example
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SERVICE SPECIALIST
Professional Summary
I am a dedicated Service Specialist bringing resourcefulness and strong Child Care and Health Care background combined with exceptional client service and organizational skills. Approaches each service issue with an analytical, level-headed approach to identify needs, resolve problems and maximize client satisfaction. I am an ambitious student pursuing an Associate in Arts of Teaching degree eager to contribute developed knowledge in a substitution role. Skilled in conflict resolution and patience in classroom settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Work History
Shakopee Mdewakanton Sioux Community - Service SpecialistPrior Lake , MN08/2019 - Current
- Tracked clients' support cases and followed up on complex issues to correct problems.
- Documented known solutions to improve teams' handling of complaints and help back-end teams correct systemic problems.
- Responded promptly to clients' concerns and coordinated swift resolutions to handle service issues.
- Helped management create a successful, client-oriented environment with low complaint levels and high service quality.
- Enables clients' to stay in their homes by monitoring and recording client conditions, providing support and personal services, and teaching families.
- Monitors clients' condition by observing physical and mental condition, intake and output, and exercise.
- Supports clients' by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
- Assists clients' by providing personal services, such as, bathing, dressing, and grooming.
- Helps clients' care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Helps family members care for the clients' by teaching appropriate ways to lift, turn, and reposition the clients'.
- Advises on nutrition, cleanliness, and housekeeping.
- Records clients' information by making entries in the clients' journal and notifying the supervisor of changing or unusual conditions.
- Maintains a safe, secure, and healthy client environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
- Enhances service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
City Of Ballwin - Teacher and HelperEllisville , MO02/2018 - Current
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Supervised students and maintained security throughout the classroom.
- Tutored and supported students individually and in groups of up to 10 by reteaching and reviewing lesson concepts.
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Arranged and led activities for students, including games and video lessons.
- Monitored students in class and hallways to supervise, enforce rules and support the lead teacher.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Took attendance and maintained routine student records.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Contributed to a positive, educational setting by delivering gentle discipline and promoting student success.
- Attended in-services, workshops and seminars.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Collaborated with teachers to devise and implement developmentally appropriate lessons.
Myself - BabysitterCity , STATE06/2012 - Current
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Helped children complete homework and special assignments daily to support academic performance.
- Cared for up to six children ranging in age from newborn to ten years old.
- Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
- Secured indoor and outdoor premises to protect children under care.
- Developed and implemented lesson plans based on ages and abilities of class children.
- Assisted children by checking homework, quizzing on various subjects and helping with chores.
- Researched food allergies to better understand and provide higher levels of care and oversight for individuals with such conditions.
- Coordinated after-school activities and transportation for three children for practices and events.
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Assisted children with bathing and potty training to instill good hygiene from young age.
- Monitored children's safety and well-being to prevent accidents and falls.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Devised activities helping promote physical and mental development.
- Balanced schedules to provide optimal rest, play and educational periods.
- Fostered learning relationships with children by creating educational and productive games and projects.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
- Discussed household rules, children's progress and routines with parents to foster a stable and structured environment.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Improved group and individual behavior with positive management strategies.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Build relationships with children by regularly discussing school, friends and favorite activities.
- Helped older kids complete homework, school projects and chores.
Skills
- Apprentice training
- Safety procedures
- Problem resolution
- Organization
- Planning and coordination
- First Aid/CPR
- Process improvement
- Leadership
- Punctuality
- Conflict resolution
- Preventative maintenance
- Team management
- Team building
- Communications
- Supervision
- Relationship development
- Communication
- Problem solving
- Adaptability
Education
05/2018St. Clair High SchoolCityHigh School Diploma
- National Honor's Society Historian
- Magna cum laude graduate
- A+ Recipient
- Barat Scholarship Recipient
- Quarterly VIP Recipient
- Bulldog Award Recipient for determination
- 3.5 GPA
- Bowling Club Vice President
- Key Club member
- UNICEF member
- March of Dimes member
- Student Government - Class representative
- College Ambassador
- Art Club Vice President
- DECA member
- I painted 2018 class mural
- Honors English 1
- Honors English 2
- Honors Government
- Dual Credit College Algebra
- Dual Credit History
- Book Club member
- Link Leader member
Maryville University of Saint LouisCity, StateBachelor of Science: Nursing
Expected in 12/2020East Central Community CollegeCityAssociate of Arts: Special Education
- A+ Recipient
- 3.8 GPA
- Dean's List Honoree Spring 2020
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Resume Overview
School Attended
- St. Clair High School
- Maryville University of Saint Louis
- East Central Community College
Job Titles Held:
- Service Specialist
- Teacher and Helper
- Babysitter
Degrees
- High School Diploma
Bachelor of Science : Nursing
Associate of Arts : Special Education
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