service specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. To obtain employment in a challenging position with a qualified organization so that I can exercise my skills and expertise that will utilize my professional education and work experience.
  • C.N.A., CPR / First Aide, OSHA, & HIPAA Certified
  • ICD-9, CPT, HCPCS Coding, 1500 Claim Form, Insurance Verification.
  • Bookkeeping, Patient accounting and Billing procedures.
  • Patient Education, Charting, Electronic Medical Records
  • Excellent clinical, customer service and communication skills
  • Knowledge of geriatric developmental factors and range emotion skills
  • Knowledgeable of medical terminology & infection control standards
  • Flexible fast learner who adapts quickly to new situations
  • Detail oriented and highly organized individual
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Quick learner
  • Self-starter
  • Deadline-oriented
  • Meritorious Unit Commendation
  • Navy Unit Commendation
  • Letter of Commendation
  • Joint Meritorious Unit Award
  • Verify, audit, analyze and track all personnel service records and payroll accounts for over 4000 service members.
  • Excellent communicator, excellent customer service skills and ability to handle issues with extreme confidentiality.
  • Pay attention to detail while maintain the highest confidentiality.
  • Perform and assist with audits and necessary and working inter-departmentally to retrieve information to complete task.
  • Self-motivator, positive, outgoing, personable. Ability to take initiative, multi-task and team player. Works well with others or alone.
  • Update and maintain personnel payroll records to reflect changes in status to ensure correct pay entitlements.
  • Wrote, managed and update various official command letters and reports.
  • Generate process and verify travel reports to ensure members and families received appropriate entitlements, directly impacting a member readiness.
  • Ability to multi-task on different projects while remaining flexibility and service both internal and external clients. ❖ Department Travel - Coordinate and provide special assistance for group travel utilizing Defense Travel System (DTS). Collaborate with Commercial Travel Office for flights and availability of space
  • Joint Service Achievement Medal NATO Medal
  • Navy and Marine Corps Achievement Medal Meritorious Unit Commendation
  • Navy Good Conduct Medal Navy Unit Commendation
  • Letter of Commendation Sea Service Deployment Ribbon
  • Global War on Terrorism Service Medal Joint Meritorious Unit Award
  • Global War on Terrorism Expeditionary Medal Navy "E" Ribbon
  • National Defense Service Medal Kosovo Campaign Medal
Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual.
  • Wrote and edited documents to keep staff informed on policies and procedures.
10/2014 to Current
Service Specialist Rentokil Initial Marietta, GA,
Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis.
01/2014 to 09/2014
Lead Home Care Staff Home City, STATE,
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Provided onsite training. Work with anywhere from 1-3 clients at a time. I would train and supervise job skills or assist in the community or at the center. Leaving from my house and going directly to a client's home to pick them up, from centers to pick up one of our company mini vans or personal vehicle, and then picking up clients. Transport the clients to center, and from there you will be assigned to work with your group of clients, either at the center or at a job site, or a little of both, depending on the day. Day ends by transporting clients back home. Responsible for the daily transport and pick up of consumers with special needs. Working with the individuals to make a positive impact in their lives by ensuring proper delivery of services and being an advocate Assist in coordinating and communicating with support professionals, the individuals' families and other support staff Assist in supervising one of our group homes-ensuring company standards are maintained and policies/procedures are followed Responsible for the oversight of the Direct Care Professionals working in the group homes; be active in their on-going training, supervision and monitoring.
2014 to Current
Personalized Living Assistant Brookdale City, STATE,
Effectively controlled the release of proprietary and confidential information for general client lists. Provided onsite training. Assisted clients with activities of daily living and personal care needs. Able to follow work assignments and/or work schedules in addition to completing and performing assigned tasks. Observed the resident's general, physical, and mental condition and reported all accidents and/or incidents to the Agency Manager or designee immediately. Ensured that all required reports were completed accurately and in a timely manner.
06/1992 to 04/2013
Administrative Assistant / Military DEPARTMENT OF THE U.S. NAVY City, STATE,
Provided onsite training. Increased qualifications by 17% over two-year period. Overall responsibility is to provide administrative and academic assistance to instructors and staff members of Expeditionary Warfare Training Group, Atlantic. Type, copy, edit and store in final form, administrative documents including: correspondence, instructions, forms, reports, graphs, calendars, tables and purchase order requests. Established a filing system for incoming and outgoing correspondence, budget information, purchasing documents. Receptionist - Greet and direct visitors, students and staff members. Research questions and/or refer to the appropriate staff member or location for assistance.
Expected in 2015
Bachelor of Arts: Health Care Administration
Ashford University - San Diego, CA
2009 - Current Ashford University BA in Health Care Administration.  Continuing Education Coursework in Special Population with a 3.0 GPA.
Expected in
Certification: Medical Billing & Coding
Excel Learning Center - San Antonio, TX
12/2013 - 04/2014 Excel Learning Center CNA/Patient Care Technician Medical Billing & Coding Specialist
Expected in 2009
: Management
Central Texas College - Killeen, TX
Central Texas College Associate in General Studies. 2002-2009 Department of Labor Apprenticeship in Office Management/Administration Service & Apprenticeship in Computer-Peripheral Equipment Operator
Professional Affiliations

Military Experience
06/1992 to 04/2013
U.S. NAVY Yokosuka, Japan
United States Navy (Separated), Yokosuka, JA Petty Officer First Class (E-6) 1992-2013
  • Performed administrative duties including data entry, payroll, and travel claims for military personnel.
  • Earned numerous awards, medals and ribbons during tour of duty.
CNA Medical Billing & Coding Medical Billing C.N.A CPR / First Aide CPR HIPAA
Multi-Task Management. Training, Administrative Assistant, Correspondence, Filing, Greet, Purchasing, Receptionist, Associate, Clients, Accounting, Accounts For, Audits, Award, Bookkeeping, C.N.A, CPR, CPT, Customer Service and Customer Satisfaction, Detail Oriented, Excellent Customer Service Skills, Fast Learner, Geriatric, Highly Organized, HIPPA, ICD-9/10, Infection Control, Medical Records, Medical Terminology, Office Medical, Patient Accounting, Payroll, Retail Sales, Team Player, Very Organized, Coding, Medical Billing, Medical Billing & Coding, Medical Invoicing. 

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Resume Overview

School Attended

  • Ashford University
  • Excel Learning Center
  • Central Texas College

Job Titles Held:

  • Service Specialist
  • Lead Home Care Staff
  • Personalized Living Assistant
  • Administrative Assistant / Military


  • Bachelor of Arts
  • Certification

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