service sale representative resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Business growth and retention
Shipping coordination
Contract negotiations
Sales techniques
Point of sale operation
Active Listening
Problem-Solving
Self-Motivated
Work History
03/2016 to 10/2022Service Sale RepresentativePower Equipment Company | Denver, CO,
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Prospected continuously for new potential customers and maintained robust conversion rate.
Exceeded call monitoring expectations through accurate reporting and processing.
Determined customer needs and interests to recommend various facility safety features and cleaning services to customers.
Delivered superior customer service to retain existing customers and attract future customers.
Obtained referrals with existing clients to generate new business, boosting overall sales
Set and achieved company defined sales goals.
Prepared and deliver customer sales quotes.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Learned new skills and applied to daily tasks to improve efficiency and productivity
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
10/2021 to 04/2022Service WriterCrom Automotive | City, STATE,
Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
Responded to customer calls and emails to answer questions about products and services.
Consulted with customers to assess service requirements and produce accurate orders.
Presented different repair options to customers to help each person make appropriate choices.
Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Provided job status reports to promote quick and accurate service.
Orchestrated efficient service schedules to meet need of numerous customers per day in fast-paced environment.
Resolved concerns with products or services to help with retention and drive sales.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cross-trained and provided backup support for organizational leadership.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
06/2012 to 08/2013Ocean Rescue LifeguardKure Beach FBC | City, STATE,
Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
Verified first aid supplies each day to effectively handle any emergency.
Maintained professional, neat and safe swimming area with regular attention to trash and chair arrangements.
Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
Prevented public from accessing water during rip tides, strong undertow or presence of animals such as sharks and jellyfish swarms.
Education
Expected in to to No Degree | UndecidedWingate University, Wingate, NC, GPA:
Expected in to to No Degree | Horticultural ServicesBrunswick Community College, Supply, NCGPA:
Expected in 05/2009 to to High School Diploma | Triton High School, Erwin, NCGPA:
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