Results-driven Quality Management Engineer with solid client relationship management and Project management experience. Skilled in leading technical teams and using quality systems to increase process efficiency.
Technical plan execution
Troubleshooting and problem solving
Created critical KPIs to track and improve on-time delivery, customer issues, and safety statistics.
Increased service quality output by 80% by implementing and monitoring quality systems.
Saved 10% on supply costs by working closely with suppliers to ensure components met department quality standards.
Supervised operations and more than 60 maintenance and field engineer staff.
Service Quality Supervisor10/2014 to 10/2016Weatherford Services and RentalsDouala, Cameroon
Executed the Quality Management System and associated service quality processes in the location.
Initiated quality standards and methods for inspection, testing, and evaluation.
Led engineers and suppliers in implementing and maintaining the ISO9001 procedures and work instructions.
Established programs to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment and facilities.
Mentored and trained junior engineers on quality management systems
Led Service Quality Incident Review Meetings and developed process audit plans within the location.
Well Test Engineer06/2013 to 09/2014HalliburtonDouala, Cameroon
Actively participated in pre-planning, job execution, and
Mentored and trained junior engineers on technical processes.
customers on technical performance review and process improvement to ensure
improved service delivery
Implemented company service quality standards (Halliburton Maintenance
System) in Cameroon, Equatorial Guinea, and Ghana operations
Service Planner (Cameroon, Ghana & Equatorial Guinea)01/2012 to 04/2013HalliburtonDouala, Cameroon
movement of equipment, materials, and personnel as required supporting the field
operation as directed by the Service Coordinator.
Prepared customer call sheet to coordinate
Product Service Line services and equipment for the Job execution
Created, updated, and maintained Sales Orders in SAP
and SAP-related applications in accordance contract.
Sales Engineer01/2009 to 12/2011Andron EngineeringDouala, Cameroon
Combined technical knowledge with sales skills to provide advice and support on a range of products.
Conducted Pre-Job and Post- Job meetings with field Engineers involved in deploying services to clients.
Analyzed costs and sales and calculated client quotations and administering client accounts
Led technical presentations and demonstrations of products for clients
Led a team of 23 technicians through out all projects.
MBA: Project Management Concentration (In Progress)DeVry UniversityArlington, VA, USA
Bachelor of Science: Geology and Environmental ScienceUniversity of BueaBuea, Cameroon