service operations manager resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Enthusiastic Customer Service Manager with a passion for helping customers and making work exciting and enjoyable. Motivated by total customer satisfaction, and dedicated to employee development.
  • High Level Customer Service
  • Management
  • Microsoft Word and Powerpoint
  • Team Building Strategies
  • Multitasking
  • Excellent Communicator
South Eugene High School Eugene, OR Expected in High School Diploma : - GPA :
Goldmine Leadership School Kirkland, WA Expected in Certificate of Completion : - GPA :
  • Curriculum focused on leadership, project management, team building, team leading, and community service.  ​
Work History
Avnet, Inc. - Service Operations Manager
Londonderry, NH, 05/2014 - 07/2017
  • Oversee customer service store wide, identifying weak areas and implementing solutions.
  • Oversee product quality store wide, reviewing expectations and standards with department managers.
  • Assist in all store operations as third in command, and supervise a staff of 100+ employees while functioning as Front End department manager.
  • Responsible for cash handling, hiring, Front End scheduling, and all customer interactions.
  • Act as point of contact for outside agencies, including WIC and job development services.  
Kamehameha Schools - Educational Assistant
Honolulu, HI, 08/2014 - 05/2015
  • Supervised an average of 50 students in classrooms, halls, cafeterias, schoolyards and on field trips.
  • Provided behavior management support in classrooms and at recess.
  • Designed and implemented a Ukulele Club for all fourth and fifth graders at no cost to the families.
  • Completed math, reading, and writing exams for certification as a "Highly Qualified Paraprofessional" under No Child Left Behind.
Bellafina String Ensemble - Cellist
City, STATE, 03/2012 - Current
  • Perform for weddings and other events across the Pacific Northwest.
  • Organize rehearsal schedules, scores, and guest musicians for upcoming events.
  • Communicate with clients to achieve maximum satisfaction with services provided.
  • Maintain website and all social media, including Gigmasters platform.
  • Created Northwest Grocery Delivery in January 2017. Became the exclusive delivery service of Detering Orchards, a prominent orchard and venue.
  • Invited to speak to the Eugene City Club in 2013, and was mentioned in Eugene Magazine.

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Resume Overview

School Attended

  • South Eugene High School
  • Goldmine Leadership School

Job Titles Held:

  • Service Operations Manager
  • Educational Assistant
  • Cellist


  • High School Diploma
  • Certificate of Completion

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