In a world where there are many different types of amazing guests, It takes a lot to ensure that every one of those guests are well taken care of and are given proper service as well as being treated correctly. Keeping a well maintained work space and balanced life with a job is crucial. Responsibility, Respectfulness, Organizational skills, leadership, teamwork and staying balanced are all key to me to lead to successful work ethics. Positivity to a customer and spreading that around the work environment to others creates a comfortable space and an amazing workspace to work in. Even when times are hard, It is acknowledged to me that the job will need to be done efficiently, accurately, responsibly with zero errors to be able to give the best service possible to a guest.
Skills
Special Forces Support
Analytical Thinking
Productivity Improvements
Health and Safety Compliance
Safety Regulations
Equipment Maintenance
Works Well Under Pressure
Sales and Upselling
Understanding Customer Needs
Strong Analytical and Problem Solving Skills
Policies and Procedures Adherence
Work Prioritization
Data Entry and Maintenance
Administrative and Office Support
Teamwork and Collaboration
Verbal Communication
Database Management
Customer Account Management
Product Recommendations
Data Entry
Customer Support
Customer Service
Verbal and Written Communication
Time Management
Customer Data Confidentiality
Front- and Back-of-House Coordination
Front of House Management
Reservation Management
Creative Problem Solving
Menu Memorization
Warm and Welcoming
Cleaning and Sanitizing
Effective Customer Upselling
Attention to Detail
Opening and Closing Procedures
Personable and Friendly
Service-Oriented
Team Player
Table Assignment Management
Flexible and Adaptable
Multi-Line Telephone Systems
Special Dietary Requirements
Seating Assignment Preparation
Active Listening and Communication
Guest Greeting and Seating
Time Management and Prioritization
Wait List Management
Reliable and Trustworthy
Self-Motivated
Large Party Preparation
Highly Organized
Dining Crew Workflow Optimization
Service Oriented
Table Bussing
Customer-Oriented
Experience
03/2020 to Current
Service MemberApplebee's – South Portland, ME,
Trained extensively on weaponry, tactics and methods of battle.
Responded immediately to routine and critical accidents, incidents and other emergencies.
Resolved issues and implemented corrective actions to prevent recurrence.
Managed unit documentation according to strict Military standards.
Developed physical fitness of recruits with rigorous conditioning program.
Improved behavior by enforcing consistent rules and implementing disciplinary measures.
Conducted training to improve troops' abilities.
Planned and carried out installation operations for field communications equipment.
Operated detection equipment to locate, classify and report on enemy contacts.
10/2021 to 06/2022
HostTranswest – Limon, CO,
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Greeted guests and gathered information to seat groups or place on waitlist.
Answered telephone to provide dining information and take reservations.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Notified server after seating parties in section to facilitate prompt service.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Resolved customer service and food-related issues to maintain guest satisfaction.
Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials to increase profits.
Developed long-term relationships with customers to increase opportunities for repeat business.
Stayed attentive to server availability and table turnover to seat guests quickly.
Communicated with servers about new tables, changes in food availability and customer comments.
Monitored dining area to assess server capacity and estimate wait times.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Addressed inquiries, resolved customer issues and managed customer relations.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Explained benefits, features and recommendations to maximize client retention.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Performed needs analysis and presented options based on findings to help customers make decisions.
Troubleshot shortages and overages to support quality control efforts.
Executed on-time and under-budget project management to resolve complex issues.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Organized client contracts, records and reports to strengthen traceability.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Improved customer service wait times to mitigate complaints.
Reviewed account and service histories to identify trends and resolve issues.
Documented customer correspondence in CRM to track requests, problems and solutions.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Consulted with customers regarding needs and addressed concerns.
Relayed customer feedback to cross-functional teams to improve products and services.
Upheld quality control policies and procedures to increase customer satisfaction.
06/2021 to 11/2021
Brand AmbassadorAmerican Eagle Outfitters, Inc – City, STATE,
Answered incoming telephone calls to provide store, products and services information.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built trusting relationships with customers by making personal connections.
Sold various products by explaining unique features and educating customers on proper application or usage.
Met merchandise processing standards and maintained organized and accessible work area.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained relationships with peers and upper management to drive team success.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Worked with fellow sales team members to achieve group targets.
Adhered to company initiatives and achieved established goals.
Answered product questions with up-to-date knowledge of sales and promotions.
Collected payments and provided accurate change.
Used technology resources to assist customers in locating and selecting items.
Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Obtained signatures for financial documents and internal and external invoices.
Listened to customer needs to identify and recommend best products and services.
Surpassed annual quota percentages.
Drove new account acquisition, increasing revenue curves.
Generated new client retention rating by negotiating product pricing, freight rates, delivery and payment terms to beat competition.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Reset store displays for special events and seasonal merchandise changes.
Produced sales documents, finalized deals and filed records.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Engaged casual shoppers to provide information about featured products and recommend merchandise, resulting in driving sales increasing for business.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education and Training
Expected in 06/2022 to to
High School Diploma: Lakeville South High School - Lakeville, MN GPA:
Activities and Honors
Member of Lakeville South High School Track team- Long Distance.
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