Accomplished healthcare leader with 10+ years experience in service line strategic planning/management, outpatient ambulatory operations, and program development. Innovative/analytical thinker with a track record of delivering on financial, operational and quality key performance indicators (KPIs). Unwavering commitment to patient satisfaction. Ability to execute on multiple priorities within fast-paced environments. Committed to achieving maximum benefit from employees through detail-oriented planning, procedure optimization, coaching training and development. Excellent time management skills and consistent on-time / on-budget project deliveries.
Core Qualifications
Strategic Planning/ Program Development
Outpatient Ambulatory Practice Operations
Project Management
Practice Acquisition and Development
Revenue Cycle Management
Finance and Budget Management
Regulatory Compliance
Facility Planning and Development
Team Building/ Staff Development
Business Plan Development
Outreach and Marketing
Physician Recruitment/ Retention
Achievements
Operational lead for the organizations tele-health strategy. During COVID-19 Pandemic, worked with IT to on-board and train 300+ providers/staff. Due to the immediate and successful implementation we were able to retain 60% of the outpatient volume.
Achieved PCMH Designation and Plantree Bronze Designation for practices in Primary Care Service Line.
Successfully recruited and on-boarded 18 new providers, reaching budgeted wrvus within 2 years of on-boarding.
Increased network integrity, improved communications between surgeons and specialists; increased internal referrals to surgeons by 20%.
In collaboration with IT, responsible for organizing and implementing practice based scheduling for outpatient lab and radiology appointments, improving the patient and provider experience.
Improved continuity of care and discharge planning by coordinating with hospitalist program and patient referral service to create appointment system for newly discharged patients.
Worked with physicians by visiting and making calls to promote onsite services with top referring providers, increasing provider referrals by 15%, utilized online marketplace for easy appointment booking.
Improved communications between staff and providers by creating communication boards and implementing daily huddles.
Designed and opened a patient friendly multi-specialty physician office attracting over 100 new patients within the first month of opening.
Planned, developed, and implemented a centralized appointment/navigator unit that coordinates faculty practice appointments within the outpatient clinic systems. Unit received between 200,000 and 235,000 calls annually.
Spearheaded redesign and development of website to promote faculty practice physicians and departments.
Planned and coordinated community health and screening events with over 500 individuals screened, resulting in 50% patient referral to hospitals and affiliated outpatient practices.
Managed New York City provider database as part of primary care initiative to evaluate new enterprise opportunities, resulting in opening of three additional ambulatory sites and development of strategic alliances with community providers.
Increased Dental outpatient clinic access by 50%, utilizing a collaborative agreement between the dental hygienist and dentist.
Implemented text reminders, live chat, online appointment requests, outpatient volume increased from 134,058 to 179,162 in 2014.
Experience
04/2018 to 06/2022
Service Line Director/ Director of OperationsStamford Health System – City, STATE,
Develops Primary Care, Geriatrics, and Rheumatology service line objectives, strategic plan, and growth in collaboration with system leadership, CEO, COO, and CMO.
Work with physician leaders and practice managers on operational, quality, financial, human resources, and revenue cycle management for 18 practices, including Open Access Center.
Manage 11 practice managers and oversee 70+ providers including, Internal Medicine, Family Medicine, Geriatrics, Pediatrics, GYN. Total 200+ FTEs
Serve on Quality Committee, working closely with managers and physicians for Merit-Based Incentive Payment System (MIPS) quality program success.
Working with Medical Director and Residency Program Director developed practice management residency course, improving recruitment and job readiness graduates.
Implements strategic and tactical business/operating plans targeted to promote physician growth and enhancement of physician services and network development
01/2016 to 12/2016
Senior Director of Ambulatory Care - (Dental, Surgery, Medical Specialties, Primary Care)Mount Sinai St. Luke's Hospital – City, STATE,
Direct, supervise, and coordinate all administrative and operational functions and activities for 44 Medical, Surgical and OB/GYN hospital outpatient clinics and 15 faculty practice sites for campus.
Responsible for 3.2 M budget. Monitor budget variances and identify areas for financial improvement. Work with staff on revenue cycle initiatives. This includes but not limited to review and remediation of denials, medical necessity write offs, visits/payments, billing WIP and POS cash collections.
Conducted time study in OB/GYN outpatient clinic to identify process flow impediments. Worked with department chairs and hospital leadership to address resolutions.
Optimized provider schedules by standardizing visit types and appointment durations across specialties. Decreased number of overbooked patients by 30%.
01/2010 to 01/2016
Director of Outreach and Practice Development/ Practice ManagerMount Sinai Roosevelt Hospital/ University Medical Practice Associates – City, STATE,
Directed and managed practice development and marketing activities for Department of Medicine 2.6M Budget. Faculty Practice: 12 locations, 60M budget, 130 FTEs and 160,000 plus visits including MSO; Hospital Department of Medicine: 50M budget and 425 FTEs.
Controlled and directed operational and administrative activities of three multi-specialty medical practices as practice manager with 6,000 annual visits and 3,000 procedures. Specialties included all medical sub-specialties and Primary Care.
Worked with practice managers in 10 locations to standardize workflow processes.
Developed quarterly practice reports detailing patient access, provider metrics, and other key performance indicators to support formulation of key business decisions, such as provider contracts and MSO agreements.
Collaborated with corporate real estate for logistics planning for real estate acquisition and renovation. Coordinated and managed quality improvement projects for Faculty Practices and Department of Medicine Divisions.
Analyzed market, operational, and financial data to support business analysis and strategic planning; created executive level presentations with recommendations.
Evaluated hospital system departments using national and state data to identify provider profitability, and length of stay by department; made recommendations to redefine departments into service lines for Mount Sinai Health System.
Education
Expected in 2007
Master of Public Health: Health Policy And Management Emory University Rollins School of Public Health - Atlanta, GA, GPA:
Expected in 2006
Bachelor of Science: Biology Emory University - Atlanta, GA, GPA:
Professional Development
Certified Lean Six Sigma Green Belt, 2016
New York University School of Continuing Education - Project Management, 2015
Healthcare Association New York State, Cornell University- Healthcare Leadership Advancement Program, 2012
Affiliations
Emory University Alumni New York Chapter Board Member Current
Greater New York Hospital Association, Summer Enrichment Program - Alumni Speaker/ 2007- Current
Gate Millennium Scholar/ Alumni 2007- Current
National Association of Health Services Executives, New York Regional Chapter -
President Elect, 2015-17, President 2017-19, Immediate Past President 2019-21
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School Attended
Emory University Rollins School of Public Health
Emory University
Job Titles Held:
Service Line Director/ Director of Operations
Senior Director of Ambulatory Care - (Dental, Surgery, Medical Specialties, Primary Care)
Director of Outreach and Practice Development/ Practice Manager
