Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Experienced manager with over 20 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
- Conflict resolution
- Multitasking abilities
- Written Communication
- Cultural awareness
- Collaboration
- Critical thinking
- Computer skills
- Reading comprehension
- Supervision
- Verbal and written communication
- Good telephone etiquette
Education
Thompson High School Pennsylvania, Expected in – – High School Diploma : - :
Work History
Perkins Restaurants - Service Leader
Des Moines, IA, 08/2018 - Current
Des Moines, IA, 08/2018 - Current
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Trained service staff on latest policies and procedures.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Ordered materials, supplies or equipment for special projects.
- Inspected equipment to maintain proper functioning during peak activity.
- Evaluated employee performance quarterly and annual reviews.
- Prepared operational reports or records for annual reviews.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving quality issues.
Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.
- Completed safety/shrink audits to ensure compliance with relevant loss prevention regulations.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Positioned as go-to person for up to 25 staff members, troubleshooting complex administrative and training issues promptly.
- Assisted Assistant Manager with new hire processing and existing training programs.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Essity Aktiebolag (Publ) - Department Manager
Jacksonville, FL, 10/2012 - 05/2018
Jacksonville, FL, 10/2012 - 05/2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Rotated merchandise and displays to feature new products and promotions.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Managed overstocking, restocking and inventory control procedures during morning shift.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Communicated with managers of other departments to maintain transparency.
- Implemented strong control and evaluation procedures to maximize departments' work quality.
- Continuously encouraged all employees within Tools department to present positive, exemplary image to customers through knowledge and friendliness.
Champion Windows - Customer Service Manager
Des Moines, IA, 05/2010 - 02/2012
Des Moines, IA, 05/2010 - 02/2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Ensured cashiers got breaks/meals in a proper time manner.
- Trained cashiers on customer interactions and timeliness.
- Performed audits multiple times daily to ensure accuracy.
Schroders - Specialist
New York, NY, 10/2001 - 01/2010
New York, NY, 10/2001 - 01/2010
- Unloaded arriving product stock and moved to store display areas.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Organized store merchandise racks by size, style and color.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Educated employees on new merchandise during seasonal workshops.
- Planned and coordinated product availability for advertising and promotion purposes.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Completed store opening and closing procedures.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Trained and mentored new employees.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
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Resume Overview
School Attended
- Thompson High School
Job Titles Held:
- Service Leader
- Department Manager
- Customer Service Manager
- Specialist
Degrees
- High School Diploma
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