SEARCH

Service Leader Resume Example

Love this resume?Build Your Own Now
SERVICE LEADER
Professional Summary

Experienced manager with over 20 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Conflict resolution
  • Multitasking abilities
  • Written Communication
  • Cultural awareness
  • Collaboration
  • Critical thinking
  • Computer skills
  • Reading comprehension
  • Supervision
  • Verbal and written communication
  • Good telephone etiquette
Work History
Service Leader, 08/2018 to Current
Company Name – City, State
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Trained service staff on latest policies and procedures.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Ordered materials, supplies or equipment for special projects.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Evaluated employee performance quarterly and annual reviews.
  • Prepared operational reports or records for annual reviews.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Increased customer satisfaction by resolving quality issues.

Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.

  • Completed safety/shrink audits to ensure compliance with relevant loss prevention regulations.
  • Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Positioned as go-to person for up to 25 staff members, troubleshooting complex administrative and training issues promptly.
  • Assisted Assistant Manager with new hire processing and existing training programs.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Department Manager, 10/2012 to 05/2018
Company Name – City, State
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Managed overstocking, restocking and inventory control procedures during morning shift.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Communicated with managers of other departments to maintain transparency.
  • Implemented strong control and evaluation procedures to maximize departments' work quality.
  • Continuously encouraged all employees within Tools department to present positive, exemplary image to customers through knowledge and friendliness.
Customer Service Manager, 05/2010 to 02/2012
Company Name – City, State
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Ensured cashiers got breaks/meals in a proper time manner.
  • Trained cashiers on customer interactions and timeliness.
  • Performed audits multiple times daily to ensure accuracy.
Specialist, 10/2001 to 01/2010
Company Name – City, State
  • Unloaded arriving product stock and moved to store display areas.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Organized store merchandise racks by size, style and color.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Educated employees on new merchandise during seasonal workshops.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Completed store opening and closing procedures.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Trained and mentored new employees.
  • Coordinated store products and conducted inventory counts to maintain merchandise flow.
  • Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
Education
High School DiplomaThompson High School - City
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Thompson High School

Job Titles Held:

  • Service Leader
  • Department Manager
  • Customer Service Manager
  • Specialist

Degrees

  • High School Diploma

Similar Resumes

View All
Service-Leader-resume-sample

Service Leader

Port Reading, New Jersey