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service leader resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

I'm a Virginia Commercial Certified Applicator with 20 + years in the Green Industry. Currently a Service Leader @ Virginia Green lawn care, skilled at listening to customers, lawn applications, reaching productivity targets, training and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers solid level of service in every interaction.

Skills
  • Virginia Commercial Certified Applicator
  • 20 + years in Green Industry
  • 11 + years Management experience
  • Team Leadership
  • Customer Service
Work History
01/2022 to Current
Service Leader Perkins Restaurants Maplewood, MN,

Virginia Commercial Certified Applicator

  • Maintaining of responsibilities set forth for a Service Leader: properly uniformed, ensuring proper lawn service application, proper PPE (personal protective equipment), checking & maintaining vehicle & equipment, customer communication, etc.
  • Handle day-to-day customer contact via phones, text and emails to info as to us coming out for service. This also includes hearing out the clients & work to resolve discrepancies and create solutions.
  • Run Sales Leads & Follow ups: Initiated estimates, new sales & up-sell techniques to increase sales, boosting commissions.
  • Training of new employees under Virginia Green guidelines.
08/2010 to 01/2022
Production Manager Balchem Covington, VA,
  • Virginia Registered Technician Certification License.
  • Virginia Commercial Certification License.
  • Maintain all duties of Route Foreman as well as:
  • Handling of Attendance & Payroll on a weekly, bi-weekly, monthly, yearly basis.
  • Routing: Created production schedules and collaborated with production employees to communicate objectives and goals on a daily, weekly basis for Technicians, Customer Service, Core Aeration & special jobs.
  • Training: Training of New Employees, as well as current employees on proper procedures & regulation as well as review & updating.
  • Equipment: Handled the identifying & repair of the majority of our equipment including our small engine equipment.
  • Reports: completing & compiling task / production numbers on a daily, weekly, monthly, seasonally, yearly basis. Payroll to Production & Cancellation reports as well.
  • Reviews: Wrote and conducted formal performance reviews for production personnel based on: reviewed work for quality and compliance with company standards, standard operations, maintain / obtain productively targets & goals, etc.
  • Product Inventory & Ordering: inventory numbers on a daily, weekly, monthly, seasonally, yearly basis & ordering supplies / products on a daily, weekly, monthly, seasonally, yearly basis.
02/2000 to 08/2010
Route Foreman Gaslight Group Savannah, GA,
  • Studied and passed Virginia Registered Technicians License.
  • After couple years, obtained Virginia Commercial Certification License.
  • Operated & Maintained Company vehicle including: daily checkups, cleanliness inside & outside, running routes, hauling equipment, etc.
  • Studied & applied the proper use of PPE (proper protective equipment).
  • Trained & applied several on a wide variety of different Fertilizers, Herbicides (selective & non selective), Fungicides, Insecticides and safety procedures.
  • Daily role of communication with staff / customers / clients (Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions).
  • Maintained & exceeded Daily, Monthly & Yearly Goals / Quotas on a regular basis.
  • Ran & Closed Lawn estimates & sales.
  • Tasked with Calculating materials and labor required to complete jobs on daily basis..
  • Trained & handling of equipment operation (Bucket spreader, backpack sprayers, core aeration equipment, lawn scarifier, garden weasels, etc) and safety procedures.
09/1992 to 01/2000
Prep Cook Captain D's Seafood City, STATE,
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Trained and assisted new kitchen staff members.
  • Ran opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained food safety and sanitation standards.
Education
Expected in 1998 to to
Associate of Arts: General Studies
Northern Virginia Community College - Manassas, VA,
GPA:
Expected in 06/1995 to to
High School Diploma:
Manassas Park High School - Manassas Park, VA
GPA:
Certifications

Virginia Commercial Certified Technician

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Resume Overview

School Attended

  • Northern Virginia Community College
  • Manassas Park High School

Job Titles Held:

  • Service Leader
  • Production Manager
  • Route Foreman
  • Prep Cook

Degrees

  • Associate of Arts
  • High School Diploma

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