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Service Leader Resume Example

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SERVICE LEADER
Summary

Shayan (Prod. Shyraq) is a goal-oriented, heavily driven, Marshall Business and Thornton Music student polished in identifying and implementing systemic improvements, including administrative workflow coordination and efficient cost minimization. Offering key strengths in communicating across all levels of personnel, music theory/production, voice training, and engineering. Certified using Logic Pro X and currently mastering Pro Tools. Shyraq is a resourceful and skilled Music Producer with expertise in helping artists become conscious of their vocal range and applying it to its full extent in order to have the utmost energy when recording. He delivers consistent results by skillfully handling entire projects and filling multiple roles with the help of his artistic team of friends. His artistic support provides him with 24 hour access to website designers, coders, photographers, videographers, graphic designers/cover artists, and audio engineers all based out of Santa Monica or USC. Shayan truly knows what it means to connect the dots and feels ready to move his talents to a much larger scale with NPI. He has the tongue to talk business and the ear for music thus providing him with an excellent sense of genre and market demands.

Skills
  • Music Production
  • Vocal and Audio Mixing
  • Networking
  • Cryptocurreny and Stock Market Investing
  • Voice Coach (8 years experience)
  • Excel fluent
  • Musically Literate
  • Responsible
  • Punctual
  • Computer Savvy
  • Open minded
  • Proactive
  • Approachable
  • Confident
  • Business operations
  • Relationship development
  • Administrative support
  • Communication
Experience
Service Leader
Cedar Rapids , IA
Perkins Restaurants/May 2019 to Current
  • At Sweetgreen Montana I went from a trainee to a Service Leader in less than 2 weeks.
  • My job was to look over the other service team members and ensure that all online pickup salad orders were prepared on time and contained all the correct ingredients.
  • I typically work at the Montana Avenue location.
  • However, once summer ended, I had to go back to USC since I am a full time student and commuting from Downtown LA would be difficult.
  • However, the company recognized the positive impact I was making and offered me the opportunity to work at three locations in order to make it more convenient as a part-time employee and full-time student.
  • This job has made me grow into a well rounded individual in ways such as handling great responsibility, leadership, healthy lifestyle, and developing a warm, friendly relationship with my co-workers.
  • Trained new team members on services and operations to build high-performing team of experts.
Customer Service Manager
Marietta , GA
Crossmark/Sep 2016 to Jan 2018
  • I was an assistant manager at a local car rental company just 5 minutes away from LAX airport.
  • I provided quality customer service, set up and operated an online reservation software called BlueBird, and attended after hour phone calls.
  • Automated contact management system to maintain efficient client organization.
Instructor
Colorado Springs , CO
University Of Colorado/May 2017 to Nov 2017
  • Worked with students K-8 on improving their math, robotics, coding, and reading skills by following a curriculum and teaching in a classroom setting.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Developed engaging and informative lesson plans that incorporated multiple learning modalities to help students grasp complex concepts.
Shift Leader
Decatur , GA
Jimmy John's/Feb 2016 to Aug 2016
  • I was a cashier at the ice cream shop called Scoops while in the 10th grade.
  • I was in charge of customer service, inventory, and preparing orders.
  • I took on this job in highschool job so that I could save up to buy and MacBook Pro and start producing music and that is exactly what I did.
Education and Training
High School DiplomaSanta Monica High SchoolJun 2018City
Marshall Business Administration, Thornton Music ProductionUniversity of Southern California (USC)Expected in Dec 2022City
Real Estate Principles, Practices, And LawsReal Estate UniversityExpected in May 2021City
Activities

AKDN Global Encounters—Global Development Project in Mombasa, Kenya Summer 2016 I attended a global development camp in Mombasa, Kenya called Global Encounters. Through this camp we were able to complete global service projects at the local primary schools. We worked with the local children and AKDN to build a rainwater harvesting system in their school.

Songwriting - USC Thornton School of Music Fall 2019 Over the course of the Fall 2019 semester, I produced, wrote, and recorded five songs and presented it to Professor Andrea Stolpe, a songwriter, performing artist, and music educator who has received both the SESAC and ASCAP award in 1997 and 1998. This class required me to produce, write, and record songs within a time constraint and forced me to go beyond my comfort zone in many ways. This included writing lyrics for myself and other artists, performing in front of a live audience, and producing numerous tracks in order to have a plethora of beats to choose from. This allowed me to truly build my catalogue/portfolio.

USC Baseball Team Organizational Behavior and Leadership Consulting Project - August 2018-December 2018

Worked with a group of fellow USC Marshall Business students to analyze the Division 1 baseball team's leadership structures and chemistry from an outsider's perspective. After months of data collection through surveys and interviews we proposed the head coach with the organizational behavior and leadership improvements we felt could greatly improve the organization.

AKYSB Basketball Club Team Head Coach Summer 2019

I coached a club basketball team for kids ages 9-12. This entailed organizing practices, focusing on fundamentals, and preparing for the annual AKYSB Sports Tournament. This voluntary, summer commitment allowed me to fine tune my leadership skills and give back to my community the same way my coaches did as a child.

Renowned Marshall and Thornton Courses
  • Organizational Behavior and Leadership Business
  • Statistics with excel
  • Financial/Managerial Accounting
  • Micro/Macroeconomics
  • Operations Management
  • 9 Years in a Choir Ensemble
  • Songwriting 1 and 2 (worked and produced for minor artists)
  • Fundamentals of Audio Recording and Critical Listening Course (Thornton Course)
  • Introduction to MIDI Sequencing with Logic Pro X (Thornton USC Course)
  • Introduction to Audio Recording and Editing with Pro Tools (Thornton USC Course)
  • Basics of Music Theory (Thornton USC Course)
Extracurriculars- KXSC Radio Station
StolpeMacBookhigh-schoolCryptocurrencyvideographersShyraqShyraqNoorani
  • KXSC Radio Station- Intern
  • Shayan is an currently an intern/member of the KXSC Radio station in both the accounting, and finance department.
  • Shayan is also a DJ for the station and has his own show once a week on air.
  • Over the course of this semester I learned how to operate all the equipment and KXSC.org/listen.ation and went live quite a few times at 1560 AM or KXSC.org/listen. After interning for a semester, he will be a full time DJ and have his own radio show where he plans to shed light on the rising hip hop talent on air among artists in Los Angeles and particularly USC.
Accomplishments

Completed 4 Years of Project Lead the Way Engineering Course

Participated in an organized Choral Ensemble for 9 years.

Varsity Lacrosse Participated in Varsity high school lacrosse for 4 years and was captain for 2.

National Merit Scholarship- Awarded a medal and certificate for scoring in the 99th percentile on the SAT exam (1520/1600)

Delians Honor Society- Participated for 4 years due to excellence in community service and grades.

Languages

English and Spanish

Additional Information

As a result of COVID-19, I have decided to declare a Gap semester from the University of Southern California. During that time, I plan to lease a private recording studio in South Gate where I will have 24 hour access to cook up there with artists. Although I do not plan to pursue real estate as a career, I also plan to complete a real estate course and earn my realtors license during my time period away from school.

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How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • Santa Monica High School
  • University of Southern California (USC)
  • Real Estate University

Job Titles Held:

  • Service Leader
  • Customer Service Manager
  • Instructor
  • Shift Leader

Degrees

  • High School Diploma
    Marshall Business Administration, Thornton Music Production
    Real Estate Principles, Practices, And Laws

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