Service LeaderPerkins Restaurants – Clear Lake, IA,
Resolved escalated issues and complex customer requests to satisfy customer needs.
Oversaw daily operations by supervising and scheduling employees to monitor performance and assist customers efficiently.
Implemented processes and procedures to keep employees on task and maintain smooth workflow.
Conducted opening and closing duties to maintain smooth operations.
Reviewed customer feedback to better understand service capabilities requiring immediate improvement.
Attended job training to sharpen skills and keep informed of new products.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases and signed customers up for rewards program.
Verified customer age requirement for alcohol or tobacco purchases.
Collected money for games and provided customers with tokens, tickets and correct change.
Scanned winning tickets to calculate payouts.
08/2020 to Current
Team Member/CashierFirehouse Subs – West Des Moines, IA,
Built and maintained working relationships with peers and upper management.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Assisted newly hired team members by explaining company procedures and safety requirements.
Developed positive customer relationships through friendly greeting and excellent service.
Trained new team members using approved training materials and information.
Addressed customer needs, responding to specific requests.
Stayed informed of company and store updates from leadership.
Troubleshot machine malfunctions and made adjustments to correct problems.
Worked hard to learn required tasks quickly to maximize performance.
Stocked canned goods, boxed items, refrigerated perishables and other shelf items throughout shift, removing empty food cartons and breaking down boxes as necessary.
Packaged and loaded groceries into cars for clients.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Welcomed large volume of guests and improved overall customer service.
Invited guests to join loyalty programs and special promotions to stay connected.
Greeted and assisted guests with variety of inquiries, promoting service standards.
Kept fitting rooms cleaned, organized and well-maintained.
Folded and hung up clothing that customers had tried on but decided not to purchase.
Organized unwanted merchandise and restocked on racks and shelves.
Greeted each and every customer warmly upon entrance to fitting room area.
Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
Helped customers by answering questions and locating merchandise.
Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
04/2012 to 08/2020
Head Bookkeeper, Night ManagerShaw's Supermarket – City, STATE,
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Stocked shelves
Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.