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service greeter assistant resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Friendly and upbeat Door Greeter offering positive attitude and significant background in Service Greeter environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests. Personable and dedicated Customer Service Representative with extensive experience in Business Devolpment industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Customer Service
  • Understanding Customer Needs
  • Business Development
  • Microsoft Office
  • Remote Office Availability
  • Inbound and Outbound Calling
  • Excellent Attention to Detail
  • Computer Skills
  • Policies and Procedures Adherence
  • Establishing and Maintaining Customer Relationships
Experience
03/2021 to Current
Service Greeter Assistant 72 Point New York, NY,
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Answered front desk phones.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Provided top quality control and eliminated downtime to maximize revenue.
03/2021 to Current
Business Development Representative Beaman Toyota City, STATE,
  • Effectively built relationships with both established and potential customers.
  • Established strong client relationships to drive business development.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Developed clientele by networking to find new customers and generate lists of prospective clients.
  • Stayed current on company products and services to provide top-notch expertise to customers.
  • Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
  • Worked with current clients to assess needs and develop improvement plans.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Created and improved business pipeline using cold and warm techniques.
01/2020 to 03/2021
Lead Leasing Consultant Brookside Properties City, STATE,
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Contacted and followed up with tenants on renewal notices.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted background checks on applicants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Received rent payments and tracked transactions in accounting software.
  • Checked rental eligibility by following company's verification process.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.
  • Tracked leads using CRM software and followed up with interested parties.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Maintained accurate records of correspondence with and from tenants.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Education and Training
Expected in 05/1988 to to
High School Diploma:
East St. John High School - Reserve, LA
GPA:

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Resume Overview

School Attended

  • East St. John High School

Job Titles Held:

  • Service Greeter Assistant
  • Business Development Representative
  • Lead Leasing Consultant

Degrees

  • High School Diploma

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