Innovative Customer Service Supervisor who effectively executes process changes to improve operational efficiency.
Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Customer Service Supervisor with a track record of managing a wide variety of customer service issues quickly and efficiently.
Successfully assisted in getting new call center up and running in time for Annual Enrollment 2012.
Coached team to be highest ranked non-licensed team during Annual Enrollment 2012.
Played crucial roll in creating and implementing new processes for training agents on new clients scripts.
Worked various temporary jobs
Leading, training, and developing agents
Proficient in Microsoft Office Suite
Able to read and process information quickly and then implement
Available to formulate action plans quickly.
Companies Worked For:
Job Titles Held: