service experience representative resume example with 7+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in Spanish and English. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
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Experience
Service Experience Representative, 09/2019 - Current
Nrp Group – Fort Myers, FL
Nrp Group – Fort Myers, FL
- Retained deep knowledge of products, store policies and current promotions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about product lines and services offered by company.
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Housekeeper, 03/2019 - 09/2019
Schulte Hospitality Group – San Antonio, TX
Schulte Hospitality Group – San Antonio, TX
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Created inventory checklists and stocked housekeeping carts daily.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
RMP, 01/2017 - 03/2019
Goodwill – City, STATE
Goodwill – City, STATE
- Opened and inspected boxes to evaluate product accuracy and quality.
- Organized, tagged and moved merchandise for use on sales floor.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Front Desk Receptionist, 01/2014 - 08/2016
Millennium Computers And Phones – City, STATE
Millennium Computers And Phones – City, STATE
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Updated or installed software for customers to ensure computer efficiency.
- Checked in computers and performed diagnostics for repair.
- Assisted customers with new computer and accessory purchases.
- Performed inventories on computers and computer repair equipment.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Education and Training
High School Diploma: , Expected in 05/2009
Bloomington High School - Bloomington, CA
Bloomington High School - Bloomington, CA
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Resume Overview
School Attended
- Bloomington High School
Job Titles Held:
- Service Experience Representative
- Housekeeper
- RMP
- Front Desk Receptionist
Degrees
- High School Diploma
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