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service experience manager resume example with 13 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Results-oriented Service Experience Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Skills
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Training and development
  • Strong communication skills
  • Cash handling accuracy
Experience
11/2016 to Current Service Experience Manager Squiz | Seattle, WA,

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

  • Owned team productivity metrics.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Interviewed, hired and trained new quality customer service representatives.
2015 to 11/2016 Sales Manager- Women’s Apparel Hendrick Automotive Group | Woodbridge, VA,
  • Created and directed sales team training and development programs.
  • Managed a sales staff of 11 members.
  • Merchandised salesfloor to meet company standards
  • Created strategies to develop and expand existing customer sales, which resulted in a increase in monthly sales.
03/2013 to 2015 Assistant Sales Manager- Accessories & Apparel Nordstrom Rack | City, STATE,
  • Reorganized the sales floor to meet company demands.
  • Completed a series of training sessions to advance from Assistant Manager to Department Manager.
  • Trained staff to deliver outstanding customer service.
  • Arranged items in favorable positions and areas of the store for optimal sales.
03/2012 to 03/2013 Salesperson Nordstrom | City, STATE,
  • Greeted store customers promptly and responded to questions with knowledgeable service.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Received and processed cash and credit payments for in-store purchases.
  • Verified that all merchandising standards were maintained on a daily basis.
04/2008 to 03/2012 Assistant Department Manager- Women’s Apparel Nordstrom Rack | City, STATE,
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Verified that all merchandising standards were maintained on a daily basis.
Education and Training
Expected in 2005 High School Diploma | Balboa High School , San Francisco, CA GPA:

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Resume Overview

School Attended

  • Balboa High School

Job Titles Held:

  • Service Experience Manager
  • Sales Manager- Women’s Apparel
  • Assistant Sales Manager- Accessories & Apparel
  • Salesperson
  • Assistant Department Manager- Women’s Apparel

Degrees

  • High School Diploma

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