LiveCareer-Resume

service experience assistant manager resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists managers with accomplishing demanding targets by encouraging staff and coordinating resources. Skilled in Microsoft programs, training, problem solving and communication.

Skills
  • Employee Coaching and Motivation
  • Employee Interviews
  • Employee Performance Management
  • Recruiting Processes
  • Scheduling and Coordinating
  • Training
  • Performance Tracking and Evaluations
  • Public Relations
  • Customer Service
  • Marketing Analytics
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Microsoft Office
Work History
05/2021 to Current Service Experience Assistant Manager Window Nation | Hartford, CT,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Reviewed CSAT and KPI reports to determine options for increasing market growth and customer satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • In charge of trainings, as one of the main leads in our store OPS group, we are the main recourses on our POS system, benefits, upcoming promotions for the month and many more.
  • Assisted in organizing and overseeing assignments, planning and coordinating in the store
  • As a Senior floor associate, provides support, assistance and job training to entry-level associates
11/2018 to 05/2021 Service Experience Assistant Manager Onemain (Formerly Springleaf & Onemain Financials). | Sacramento, CA,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates.
12/2017 to 11/2018 Assistant Sales Manager Nordstrom | City, STATE,
  • Trained new associates in successful sales and performance strategies.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Hired, trained and motivated sales and marketing professionals.
  • Partnered with team monthly to go over their results and provide feedback on what to improve and congratulate on successes that they accomplished.
  • Partnering with vendors and regional representatives to provide feedback on what what has been selling on the floor and continue to create plans for success.
10/2014 to 12/2017 Sales Associate Nordstrom | City, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Took ownership of brands and provide strategies to increase sales on floor.
Education
Expected in 06/2014 to to High School Diploma | San Marcos High School, San Marcos, CA GPA:
Skills
  • Employee Coaching and Motivation
  • Employee Interviews
  • Employee Performance Management
  • Recruiting Processes
  • Scheduling and Coordinating
  • Training
  • Performance Tracking and Evaluations
  • Public Relations
  • Customer Service
  • Marketing Analytics
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Microsoft Office
Work History
05/2021 to Current Service Experience Assistant Manager Nordstrom | San Diego, CA
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Reviewed CSAT and KPI reports to determine options for increasing market growth and customer satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • In charge of trainings, as one of the main leads in our store OPS group, we are the main recourses on our POS system, benefits, upcoming promotions for the month and many more.
  • Assisted in organizing and overseeing assignments, planning and coordinating in the store
  • As a Senior floor associate, provides support, assistance and job training to entry-level associates
11/2018 to 05/2021 Service Experience Assistant Manager Nordstrom | La Jolla,CA, CA
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates.
12/2017 to 11/2018 Assistant Sales Manager Nordstrom | San Diego, CA
  • Trained new associates in successful sales and performance strategies.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Hired, trained and motivated sales and marketing professionals.
  • Partnered with team monthly to go over their results and provide feedback on what to improve and congratulate on successes that they accomplished.
  • Partnering with vendors and regional representatives to provide feedback on what what has been selling on the floor and continue to create plans for success.
10/2014 to 12/2017 Sales Associate Nordstrom | Escondido, CA
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Took ownership of brands and provide strategies to increase sales on floor.

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Resume Overview

School Attended

  • San Marcos High School

Job Titles Held:

  • Service Experience Assistant Manager
  • Service Experience Assistant Manager
  • Assistant Sales Manager
  • Sales Associate

Degrees

  • High School Diploma

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