Service Engineer I Virtualization Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced, driven, and passionate VMware Engineer seeking to continue obtaining knowledge while providing sound designs and implementations eventually working toward a Architect role. Emphasis on working as a part of a exceptional team that together can explore new and better ways of doing things and provide an exception product to our customers.  Positive can do attitude and relish the challenges associated with VMware and technologies that support the VMware ecosystem.

  • Cisco UCS
  • DELL rack servers, blades, and blade enclosures.
  • HP rack servers and blades
  • VMware ESXi Server (4.1 - 6.0)
  • VMware Site Recovery Manager (5.0, 5.8)
  • VMware vCenter Server (4.1 - 6.0)
  • VMware vCenter Operations Manager (5.0)
  • VMware vCloud Director (1.5, 5.0, 5.5)

  • Microsoft Hyper-V Virtual Machine Manager
  • Microsoft System Center Virtual Machine Manager
  • Microsoft Windows Server (2003 - 2012 R2)
  • Microsoft Visio
  • Project management
  • Customer experience
  • Performance optimization
  • Creative problem solving
Work History
04/2014 to Current
Service Engineer I - Virtualization Leidos Holdings Inc. Dayton, OH,

As a Service Engineer I - Virtualization, my role is predominately designing and implementing OneNeck's multi-site ReliaCloud VMware ESXi based public, private and hybrid cloud solutions for a wide variety of customers.  The public clouds run on Cisco UCS hardware running VMware ESXi 5.5 with a VMware vCloud Director interface. For private clouds I design and implement dedicated ESXi on Cisco UCS environments for those customers who have constraints or otherwise need to run in a dedicated environment.  A third type of cloud I implement are hybrid which as a mix of a public or private clouds with dedicated UCS blades for larger servers such a databases and so on.  All of these require me to think outside the box, working with no supervision, and meet deadlines for the entire life-cycle of the project.

Beside the ReliaCloud solutions I am also responsible for designing and implementing solutions to the legacy private clouds for those customers who has not yet moved to the ReliaCloud.  Some of these environments have disaster recovery running VMware Site Recovery Manager.

On top of these roles, I am also part of team of engineers who looks at how we will improve our environments including automation and introducing new technologies that can change how OneNeck does business.

Currently I am the Lead Engineer for VMware / UCS design and implementation of the City of Minneapolis hybrid cloud.  This mid-sized environment running on ESXi 5.5 with three different sites with two different disaster recovery solutions running VMware Site Recovery Manager 5.8 and EMC Recover Point. 

03/2013 to 04/2014
Virtualization Administrator II OneNeck IT Solutions City, STATE,

Installed, maintained and supported virtual server environments and related platforms.  Performed problem determination and resolution.  Troubleshooting all system errors and failures with minimal supervision. Worked with vendors to achieve defect resolution.  Implemented virtual host patches as required. Performed virtualization platform upgrades, capacity planning, and performance analysis. Analyzed and modified virtualization system parameters in order to configure operation systems and their components.  Developed, tested, and implemented test plans to verify installation, upgrades or repairs, including contingency plans.

Worked with fellow virtualization resources to learn technologies and how to best implement them to achieve the operations goals.

Actively worked with project managers to achieve the goals of their projects and provide recommendations and suggest changes in order for projects to succeed.

Created several documents, processes and procedures to assist fellow administrators and other operations resources in achieve their goals and assist in ensure strong communications between teams.

08/2010 to 08/2013
Windows Administrator OneNeck IT Services City, STATE,

Installed, maintained and supported Windows-based systems and related software.  Performed problem determination and resolution.  Actively troubleshot all systems errors and failures.  Implemented O/S patches and required.  Analyzed and modified systems parameters as necessary to configure the O/S and subsystem components.    


Based on professional choice to become a VMware professional placed additional emphasis on working on all virtual machine and the virtual platforms.  Worked with the Virtualization Engineers and learned how to perform basic virtualization platform administration.

Expected in 2006
Bachelor of Science: Network and Communications Management
DeVry University - Phoenix, AZ
  • Graduated Cum Laude
  • Emphasis in Cisco Networking and Project Management
  • Senior project received best technical merit for script that backed up Cisco routing configurations for disaster recovery.
  • Starting my sophomore year I became a Faculty Assistant working up to Lead Faculty Assistant and Lead Technical Assistant by graduation.
  • Phoenix VMUG (VMware Users Group)
  • Hiking
  • Fitness
  • NFL Football - Arizona Cardinals

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School Attended
  • DeVry University
Job Titles Held:
  • Service Engineer I - Virtualization
  • Virtualization Administrator II
  • Windows Administrator
  • Bachelor of Science

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