Tier one technician looking to expand my knowledge and apply current knowledge to assist in troubleshooting and preventing customer issues
Experience in Python programming language
Experience in upgrading computer software and hardware
Exchange 2010, 2013 administration
Experience with installing and maintaining small wired and wireless networks
Experience with project management
Knowledge of the SDLC
Experience in various versions of Windows OS
General Microsoft Office skills
Office 365 administration
Service Desk TechnicianJan 2013 to Current ENTERPRISE INTEGRATION － Jacksonville, FL
Customer Service, Troubleshooting, Administering domains and exchange accounts, Client liaison.
Assistant Store ManagerJan 2010 to Jan 2013 TUESDAY MORNING － Jacksonville, Fl
Customer service, cash handling, operating a point of sale, stocking shelves, unloading trucks, employee management, inventory receiving.
CADD OperatorJan 2005 to Jan 2009 ASSOCIATED SURVEYORS － Jacksonville, Fl
Created lot plans and land surveys in AutoCAD, under the supervision of a licensed surveyor, using points gathered in the field, phone answering, basic filing, basic researching skills.
Associates of Science degree, Information TechnologyAug 2012FLORIDA STATE COLLEGE AT JACKSONVILLE － Jacksonville, FlInformation Technology Focusing on web design. 3.89/4.0 Award for Outstanding Achievement in Information Technology
*Graduated with High Honors
A. PHILIP RANDOLPH Academies of Technology
High School Diploma
Certificate of Completion Drafting, Information Technology Analysis2002VICA Region Two Vice President 2000-2001 school year.
*Completed leadership training course
*VICA School Chapter president 2001-2002 school year. Award for Outstanding student in the Construction Academy
Certifications Information Technology Analysis