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Service Desk Technician Resume Example

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SERVICE DESK TECHNICIAN
  • https://www.neuliferehab.com/
  • https://brpmfg.com/
  • https://heirforcecs.com/
Skills
  • HTML5
  • CSS
  • PHP
  • MySQL
  • Bootstrap
  • Responsive Design and Programming
  • Content Management Systems (Joomla!, WordPress, and Umbraco)
  • Troubleshooting and Analytical Problem Solving
  • Multi-tasking
  • Corporate Website Creation / Management
  • Windows AD, Network Printers, Group Policy, TCP/IP, Office365, Sharepoint, OneDrive
  • Camtasia
  • Adobe Creative Suite
  • Microsoft Office Suite
  • Operating Systems (Windows 95 through 10, Mac OSX, Linux)
  • A+, ACMT, ACiT Certifications
Professional Summary

Solution-driven professional excelling in highly collaborative work environment, finding solutions to challenges and focused on customer satisfaction. Proven experience developing consumer-focused web sites using HTML, CSS, Bootstrap, PHP and WordPress. Experience building products for desktop, phone and mobile app users, meeting highest standards for web design, user experience, best practices, usability and speed. Responding to challenges by designing and developing solutions and building web applications aligned to customer's services. Translating solutions into code and working across many different APIs, third-party integrations and databases.

Work History
Service Desk Technician, 02/2018 to Current
Crown Equipment Corporation - New Bremen, OH
  • Obtained A+ certification in advanced pc troubleshooting skills.
  • Obtained ACMT(2018) Apple Care Macintosh Technician certification.
  • Obtained ACiT(2020) Apple Care iOS Technician certification.
  • Promoted to design, create, and program online learning modules for all of Crown IT.
  • Creating and editing of training videos and training documentation for Crown IT Help Desk Technicians.
  • Active Directory and network Printer support.
  • TCP/IP support for multitude of computers and devices.
  • Technical support for Windows (7/8/10) and Macintosh software and hardware issues.
  • Creation and implementation of new and updated training procedures for Crown IT Help Desk Technician.
  • Asset management through an existing database, to help keep track of a multitude of devices used through company.
  • Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
  • Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
Front End Developer, 03/2015 to 02/2018
CorpComm Group - Lima, OH
  • Serve as the Lead PHP developer and WordPress manager and assist with ASP.net programming as needed.
  • Install and configure PHP on numerous server types.
  • Custom Template creation within PHP and WordPress CMS.
  • Ability to manipulate multiple plug-ins using entry-level knowledge of Javascript.
  • Creation of Responsive Websites using Bootstrap technology.
  • Manipulation of existing sites to bring them up to the standards of Responsive website design using Bootstrap technology.
  • Assisted with SEO (Search Engine Optimization) for multiple websites.
  • Designed, programmed, and maintained multiple Corporate Websites using WordPress CMS.
  • Assist Art Director with design and implementation of website designs.
  • Use layered Photoshop files to develop custom website designs from scratch.
  • Manage day-to-day tasks for multiple clients.
Lead Web Developer / Network Technician / Lead Repair Technician, 09/2006 to 03/2015
WCOIL - Lima, OH
  • Back-end programming of WordPress installations, SSH tools, hard coding design Created Digital ads, web graphics, and video tutorials.
  • Managed client accounts from concept to completion of project(s) On-site diagnosis and repair of all High Speed Internet related issues.
  • Primary Graphic Designer and Web Developer.
  • Analyzed requirements and designed, developed and implemented website designs and updates for multiple websites.
  • Created website using Bootstrap technology for Responsive Web Design.
  • Created site layout and user interface using HTML and CSS practices.
  • Provided telephone support to meet customer needs and diagnosed and repaired numerous computer issues.
  • Provided telephone support for VOIP phone systems using Linksys End Point devices and phones.
  • PC installation and set up.
CATV / High Speed Internet Service Technician, 03/2004 to 09/2006
Brighthouse Networks - Clearwater, FL
  • Promoted to Service Technician Level 2.
  • Performed system maintenance and repairs, including systems taps, hard-0line fittings, amplifiers, extenders, and maintenance Residential coaxial cable and system hard-line cable.
  • Performed service calls at customer's residences to repair both CATV and High Speed Internet issues and problems.
Education
Bachelor of Arts: : Multimedia Design & Development, 10/2014DeVry University - Columbus, OH
  • Graduated in Top 1% of Class
  • Majored in Graphic Design, Multimedia Design, & Visual Design
  • Dean's List Multiple Semester's
  • Graduated summa cum laude
  • Graduated with 3.95 GPA
Certifications
  • Apple Certified Macintosh Technician (ACMT)
  • Apple Certified iOS Technician (ACiT)
  • CompTIA A+ Technician
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Resume Overview

Companies Worked For:

  • Crown Equipment Corporation
  • CorpComm Group
  • WCOIL
  • Brighthouse Networks

School Attended

  • DeVry University

Job Titles Held:

  • Service Desk Technician
  • Front End Developer
  • Lead Web Developer / Network Technician / Lead Repair Technician
  • CATV / High Speed Internet Service Technician

Degrees

  • Bachelor of Arts : : Multimedia Design & Development , 10/2014

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