Service Desk/Team Leader Resume Example Company Name

SERVICE DESK/TEAM LEADER

Summary

Energetic professional with 8+ years of experience in customer service and team leadership. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Skills

Computer savvy
Time management
Team leadership, training and development
Team leadership strength
Customer service focus

High-energy attitude
Store maintenance
Problem-solving abilities
Adaptive team player
Inventory counts

Experience

Service Desk/Team Leader - Company Name (City, State)April 2019 - Current

Fostered positive employee relationships through effective communication, training and development coaching.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Delegated daily tasks to team members to optimize group productivity.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Stayed up to date on store promotions, payment policies and security practices.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recognized by management for providing exceptional customer service.
Educated customers on product and service offerings.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Packer/Machine Operator - Company Name (City, State)October 2016 - March 2019

Assembled and prepared cartons, crates and containers to protect materials during shipment.
Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
Operated hand trucks, pallet jacks and forklifts to move materials.
Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
Marked and labeled containers with accurate shipping information to prevent delays.
Utilized pallet jacks to move items to and from different warehouse locations.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Weighed and measured products and materials to check compliance with specifications and regulations.
Collaborated with others to discuss new customer opportunities.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.

Assistant Store Manager - Company Name (City, State)April 2015 - October 2016

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Maintained organized store, responded to customer complaints and answered questions quickly.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Responsible for opening/closing the store.

Office Assistant/Cashier - Company Name (City, State)November 2011 - August 2014

Tracked office stock and maintained inventory in neat and organized fashion.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Properly verified customer identification for alcohol or tobacco purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers.
Welcomed customers, offering assistance to help find necessary store items.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues with cash registers, card scanners and printers.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Responsible for opening/closing the store

Education and Training

High School DiplomaJune 2014Williamsport High School, City, State

Resume Overview

School Attended

Williamsport High School

Job Titles Held:

Service Desk/Team Leader
Packer/Machine Operator
Assistant Store Manager
Office Assistant/Cashier

Degrees

High School Diploma

Service Desk/Team Leader Resume Example

Resume Score: 80%

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