Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Seeking a position with growth opportunities in Systems Management with experience in back end programing, relational databases, and the development and maintenance of complex critical systems. Adept at designing, implementing, customizing, upgrading and migrating systems in large server environments. I am also interested in Big Data and Enterprise wide analytic's.
Highlights
Strong technical & analytical capacity with experience in both large & small environments.
Extensive experience in service availability and performance management tools including: Tivoli (TBSM, ITM, TEC, Omnibus, Webtop, TCR), CA Unicenter, BMC Patrol, BIRT, Cognos,
Web development experience in MS Visual Web Studio and Websphere/Rational application developer
Broad experience with a wide variety of operating systems including DOS, Windows, and UNIX platforms.
Accomplishments
Implemented [Feature] that increased user adoption by [Number]. Accepted into the IBM NextGen program. International Leadership Program
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Received IBM Ovation Award for Excellence
in Business Systems ManagementÂ
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Technical Training and Certificaions:
MCSE, MCP + I, Microsoft Proxy Server, Â Tivoli Framework Infrastructure &
Rulebase, SQL Administration, CA Certified Unicenter Engineer, Software
Delivery, Cisco Certified Network Associate, Sun/Solaris Admin1, Rational
Application Developer for JSP and Servlets, Certified Tivoli Business Systems
Management, Attended ESP for TBSM 3.1.
Experience
01/2011 to PresentService Delivery ManagerEpic Games | Pittsburgh, PA,
Lead technical architect supporting the business service management infrastructure currently deployed at American Express Responsible for delivery of all TBSM solutions that support American Express Technologies Responsible for the delivery of IBM Tivoli Monitoring.
Responsible for delivery of all custom end to end business system management views for critical applications at American Express.
Responsible for delivery of the enterprise BMC implementation American Express Technologies.
Facilitate demo\training sessions to business systems management audience on Tivoli systems management tools, capabilities, and BSM methodology.
Responsible for the delivery of the enterprise Tivoli Common Reporting solution using both BIRT and Cognos technologies.
01/2004 to 01/2011Advisory IT ArchitectLenovo | New York, NY,
Lead technical architect supporting the business systems management infrastructure currently deployed at American Express Provide 24 x 7 support for all TBSM infrastructure servers (Linux, AIX & Windows) Programmed custom monitoring solution for all VR POS increases leveraging Websphere, Java, DB2 and LDAP.
Responsible for developing and implementing custom end to end business system management views for critical applications at American Express.
Developed BSM methodology for creation of all end to end business system views.
Facilitate demo\training sessions to business systems management audience on Tivoli systems management tools, capabilities, and BSM methodology.
Implemented and maintained historical reporting system to support end to end business system management solution.
01/2002 to 01/2008IT SpecialistAlto Pharmacy | Van Nuys, CA,
Programmed company intranet using Java, Websphere and DB2.
Implemented and Configured Global Tivoli infrastructure for over 200 servers.
Responsible for setup\maintenance of enterprise wide CA Unicenter systems management infrastructure Provide 24 x 7 support for all Tivoli infrastructure servers (Linux, AIX & Windows) Automated Tivoli Endpoint installations for all distributed platforms.
Integrated multiple platforms to create consolidated End to End business impact views for the American Express account.
MF, Stratus, Distributed, TPF, Netview etc...).
01/2000 to 01/2002Sr. Software SpecialistTehama County Department Of Education | Red Bluff, CA,
Provided software and hardware support for end users at American Express facility Developed & maintained an automated enterprise wide standard desktop image build.
Facilitated training sessions on CA Unicenter to customer base on tool features and functionality Provide 24 x 7 support for all CA Unicenter infrastructure servers (Linux, AIX & Windows) Automated agent installations for CA Unicenter on all distributed platforms.
01/1998 to 01/2000ConsultantComputer Associates International, Inc | City, STATE,
Install, configure and migrate CA-Unicenter TNG software on cross platform environments including NT, Unix and Novell; this includes TNG Agent technology, Event Management (EM) and World view levels, NT and Unix admin clients, creating business process views, message records and actions for EM, and implementing enterprise level application monitoring Work with CCI configurations, debugging and configuring CCI for bridge communication Create customized configsets for agents on Unix, NT and Novell Create detailed documentation on all aspects of installation methods and procedures and perform knowledge transfer to client staff BMC integration, Candle integration, TNG Bridge.
Have also worked with Response Manager, Remote Control, Lotus Notes Agents, Microsoft Exchange Agent, Performance Agent and the Web Management Option.
Education
Expected in 1998 | Western International University Katharine Gibbs Business College, , GPA:
Expected in 1998Bachelors of Computer Science | University of Phoenix, , GPA:
Expected in Accepted into the IBM NextGen program.
*Received IBM Ovation Award for Excellence in Business Systems Management (Oct. 2004)
*Various Technical Training:
MCSE, MCP + I, Microsoft Proxy Server, Tivoli Framework Infrastructure & Rulebase, SQL Administration, CA Certified Unicenter Engineer, Software Delivery, Cisco Certified Network Associate, Sun/Solaris Admin1, Rational Application Developer for JSP and Servlets, Certified Tivoli Business Systems Management, Attended ESP for TBSM 3.1. | , , GPA:
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Resume Overview
School Attended
Western International University Katharine Gibbs Business College
University of Phoenix
Job Titles Held:
Service Delivery Manager
Advisory IT Architect
IT Specialist
Sr. Software Specialist
Consultant
Degrees
Bachelors of Computer Science
Accepted into the IBM NextGen program.
*Received IBM Ovation Award for Excellence in Business Systems Management (Oct. 2004)
*Various Technical Training:
MCSE, MCP + I, Microsoft Proxy Server, Tivoli Framework Infrastructure & Rulebase, SQL Administration, CA Certified Unicenter Engineer, Software Delivery, Cisco Certified Network Associate, Sun/Solaris Admin1, Rational Application Developer for JSP and Servlets, Certified Tivoli Business Systems Management, Attended ESP for TBSM 3.1.