Dedicated Service Delivery Manager, who thrives in dynamic, challenging and fast-paced professional environments. Assertive, passionate, and has extensive knowledge of Electric Submersible Pump (ESP) systems. Author of a 600 page Technical Service Manual, a document explaining how ESP's are to be installed and commissioned. Created technical training and development programs to support ESP technology. Skilled in the development of service delivery & quality standards and has performed audits against standards. Experienced in operations management, product forecasting, inventory management and used part remanufacturing. Career includes assignments in Canada, the USA and three other International locations.
Global responsibility to achieve efficient, consistent and sustainable service delivery excellence throughout the Artificial Lift field organization. Responsible for defining, enhancing and deploying, consistent and certifiable management systems and tools aimed at systematically and continuously improving service delivery, field operations, and overall company efficiency and effectiveness. Monitored area-by-area performance and reviewed all major and catastrophic events to ensure appropriate corrective actions and closure. 2013 performance was a 70% reduction in early failures.
North America responsibility for Artificial Lift product forecasting and inventory management valued at $70M. Consolidated current and future activity resource requirements. Implemented proper demand planning processes to effectively produce product forecasts and define location specific inventory requirements for future activity. Developed inventory management plans to effectively control aged inventory, inventory days, and other inventory efficiency indicators. Achieved a 45% improvement in inventory turnover, reduce the percentage of aged inventory from 18% to 7%.
Developed and managed a remanufacturing strategy to lower product cost. Increased used part consumption by 700%
Managed the training and development of ~200 engineers and technicians joining the Artificial Lift segment annually. Responsible for the implementation of recruiting practices and achievement of recruiting goals worldwide, while ensuring the quality and consistent delivery of training programs in all training centers. Monitored the success and effectiveness of the training programs. Reviewed current, and planned future, worldwide training facility capacity and utilization.
Developed and managed a technical training program called Momentum for all engineers and technicians joining the company. Setup and staffed new Artificial Lift training centers in the UAE, and Russia, revamping the one in France. Managed a staff of 11 instructors who successfully trained ~200 new employees per year.
Managed $40M P&L with 80 employees. In charge of the organization and coordination of several teams responsible for product sales, manufacturing, and service delivery. Duties included:
Global responsibility for Health, Safety and Environmental (HSE) and Quality (Q) performance. Provided line-management with continuous planning, advice, support and follow-up related to operations. Developed service delivery standards for Artificial Lift and performed audits to these standards. Coordinated CAPEX requirements and asset optimization for all company assets.
Participated in the development of a web-based 24/7 technical support help desk and knowledge repository. Managed a team of 10 engineers who collected and categories technical content for easy search capability, responded to technical queries submitted to the help desks and developed new technical content. This system called InTouch won the chairmans "Performed by Schlumberger" Platinum award in 2001.
Authored a 600-page Technical Services Manual used to install and commission ESP's. This document remains the Schlumberger standard for ESP installations today. Facilitated all domestic and international client visits into the engineering and manufacturing facilities.
Responsible for the business growth of assigned accounts. Established and maintained relationships with existing customers and local agents, monitoring needs, identifying opportunities, and growing the account relationship. Identified and developed new business with the accounts. Successfully negotiated annual equipment repair contracts valued at $13M and cable tenders exceeding $3M. Presented a Gold "Performed by Schlumberger" award in 2000 for a Run Life Incentive Contract.
Instructed ESP advanced field service training schools. Provided technical support to application engineers and clients throughout the Asia-Pacific region
Responsible for the assembly, installation and startup of ESP systems. Performed maintenance and troubleshooting on variable speed drives and switchboards.
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