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Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Streamlined the branch operations, resulting in a 50% reduction in operating budget. Boosted customer satisfaction ratings by 95% in under 7 months. Cut company operating budget by $ 2500 through effective work schedule and limiting the use of temporary labor.
Developed and shared best practices across the company, including the Site Service Manual. Oversaw the development and launch of the correspondence distribution system. Increased productivity by 25% while simultaneously reducing head count by 1.5%. Recruited, hired and trained 4 new employees for Site operation. Built and maintained effective Inter-department charge-back report. Mentored, coached and trained 8 team members. Identified inefficiencies and made recommendations for process improvements.
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