- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
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- Date of Birth:
- India:
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Multi-talented Supervisor successful at handling customer issues quickly and effectively. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 2 years of progressive Security experience.
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U-Haul – Saint Louis, MO,
- Achieving of KPIs in management of all alarm activity, monitoring and technical enquiries.
- Completing Payroll time sheets and support documentation in accordance with payroll requirements.
- Action all escalated matters ensuring issues are resolved and feedback is provided to the customer and agent.
- Identifying of remote office resolution opportunities and development of a technical capability to resolve.
- Leading a team by providing a positive role model and fostering the development of a focused, motivated and successful team.
- Building an effective team by coaching and supporting staff to achieve business outcomes and outputs.
- Conducting regular tool box talks including express tool box talks with direct reports.
- Delegate decision making to enhance ownership and skills within the team.
- Encouraging and supporting all staff in professional and personal development initiatives.
- Ensure service standards are met by ensuring team members adhere to schedule and objectives.
- Ensure that processes are followed for network outages.
- Ensure that the ADT Performance Management Policy and Counselling and Disciplinary Policy is applied and followed when required.
- Effective management of processes to ensure staff have the tools for the job.
- Assist in development of a self-managing, continuous improvement culture, that encourages individual and collective responsibility for meeting performance standards.
- Implementing and supporting new company initiatives, policies, procedures and products through participation in development and implementation, and tracking and reporting on results
Nokia – TX, State,
- Efficient and immediate response to inbound calls.
- Calls documentation on client MAS file.
- Provide Assistance and resolve queries of the customers.
- Work unsupervised and maintain professionalism.
- Contribute to well-staff and maintain a safe and healthy work environment.
- Resolve complex and unresolved complaints via investigation best practices as required.
- Ensure awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security,accident and incident reporting, hazard reporting and ‘self-reporting.
- Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising.
Pet N Sur (Beneficial Insurance) – City, STATE,
- Interaction with customers to offer guidance, point out products, and assist them to make purchasing decisions.
- Maintain in-depth product knowledge to provide customers with the best, most accurate information possible
- Response to customer phone calls and email queries in a polite, professional and prompt manner.
- Take product orders from customers over the phone, a email, and in-person.
- Receive customer complaints and suggest necessary solutions and changes to resolve issues.
- Operate and document a cash register or payment system to collect payments and process transactions for customer purchases.
- Clean, safe and healthy workplace environment of all customer-facing areas to maintain a positive business reputation.
- Provide efficient and quick customer service to reinforce and elevate the business reputation and brand.
- Identified business development opportunities and implemented effective strategy for client acquisition.
Otago Polytechnic - Auckland, AUK,
Affiliated to the United States' Malcolm Baldrige National Quality Award, the Performance Excellence Study Award is administered by Business Excellence NZ and involves rigorous examination by United States-based examiners against seven core Baldrige Performance Excellence Criteria.
People’s University - India,
University was awarded for Best University Award for Academic and Infrastructure in Jharkhand Education Summit 2015 by Anand Kumar. They provide a smart class with real-life teaching environment. The department has all kinds of lab facilities for their courses. Guest lecturers and industrial visits are conducted periodically
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School Attended
- Otago Polytechnic
- People’s University
Job Titles Held:
- Service Delivery Hub Supervisor
- Monitoring Operator
- Business Development Manager
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- Graduate Diploma
- Bachelors
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