LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Service Delivery Hub Supervisor
Please provide a type of job or location to search!
SEARCH

Service Delivery Hub Supervisor Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SM
SERVICE DELIVERY HUB SUPERVISOR
Summary

Multi-talented Supervisor successful at handling customer issues quickly and effectively. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 2 years of progressive Security experience.

Skills
  • IT Skills : Confident in Microsoft Office, Photoshop, AutoCAD, MAS, Pronto & Manitou.
  • Coaching and mentorship
  • Reporting and documentation
  • Relationship building
  • Critical thinking
  • Time management
  • Planning
Experience
ADT Security (Johnson Controls) | ONEHUNGA, AUKService Delivery Hub Supervisor08/2020 - Current
  • Achieving of KPIs in management of all alarm activity, monitoring and technical enquiries.
  • Completing Payroll time sheets and support documentation in accordance with payroll requirements.
  • Action all escalated matters ensuring issues are resolved and feedback is provided to the customer and agent.
  • Identifying of remote office resolution opportunities and development of a technical capability to resolve.
  • Leading a team by providing a positive role model and fostering the development of a focused, motivated and successful team.
  • Building an effective team by coaching and supporting staff to achieve business outcomes and outputs.
  • Conducting regular tool box talks including express tool box talks with direct reports.
  • Delegate decision making to enhance ownership and skills within the team.
  • Encouraging and supporting all staff in professional and personal development initiatives.
  • Ensure service standards are met by ensuring team members adhere to schedule and objectives.
  • Ensure that processes are followed for network outages.
  • Ensure that the ADT Performance Management Policy and Counselling and Disciplinary Policy is applied and followed when required.
  • Effective management of processes to ensure staff have the tools for the job.
  • Assist in development of a self-managing, continuous improvement culture, that encourages individual and collective responsibility for meeting performance standards.
  • Implementing and supporting new company initiatives, policies, procedures and products through participation in development and implementation, and tracking and reporting on results
ADT Security (Johnson Controls) | ONEHUNGA, AUKMonitoring Operator07/2019 - 07/2020
  • Efficient and immediate response to inbound calls.
  • Calls documentation on client MAS file.
  • Provide Assistance and resolve queries of the customers.
  • Work unsupervised and maintain professionalism.
  • Contribute to well-staff and maintain a safe and healthy work environment.
  • Resolve complex and unresolved complaints via investigation best practices as required.
  • Ensure awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security,accident and incident reporting, hazard reporting and ‘self-reporting.
  • Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising.
Pet n sur (Beneficial Insurance) | Auckland, AUKBusiness Development Manager03/2019 - 07/2019
  • Interaction with customers to offer guidance, point out products, and assist them to make purchasing decisions.
  • Maintain in-depth product knowledge to provide customers with the best, most accurate information possible
  • Response to customer phone calls and email queries in a polite, professional and prompt manner.
  • Take product orders from customers over the phone, a email, and in-person.
  • Receive customer complaints and suggest necessary solutions and changes to resolve issues.
  • Operate and document a cash register or payment system to collect payments and process transactions for customer purchases.
  • Clean, safe and healthy workplace environment of all customer-facing areas to maintain a positive business reputation.
  • Provide efficient and quick customer service to reinforce and elevate the business reputation and brand.
  • Identified business development opportunities and implemented effective strategy for client acquisition.
Education and Training
Otago Polytechnic | Auckland, AUKGraduate Diploma in Applied Management02/2019

Affiliated to the United States' Malcolm Baldrige National Quality Award, the Performance Excellence Study Award is administered by Business Excellence NZ and involves rigorous examination by United States-based examiners against seven core Baldrige Performance Excellence Criteria.

People's University | IndiaBachelors in Mechanical Engineering08/2016

University was awarded for Best University Award for Academic and Infrastructure in Jharkhand Education Summit 2015 by Anand Kumar. They provide a smart class with real-life teaching environment. The department has all kinds of lab facilities for their courses. Guest lecturers and industrial visits are conducted periodically

Leadership Roles

Led the Project (Oct 2015 - Sep 2016 Peoples University)
Project on Hydraulic house shifting
Volunteer (Otago Polytechnic)

Volunteered Graduation ceremony at Auckland Town hall May 2018
Manage and resolve Dispute (ADT Security)
Investigating and advising clients accordingly
Training and Mentoring (ADT Security)
Training and Mentoring new team members

Reference

Ashika Ali (Monitoring manager)
ashika.ali@jci.com

Binita Kumar (Operation Manager)
binita.kumar@jci.com

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • ADT Security (Johnson Controls)
  • Pet n sur (Beneficial Insurance)

School Attended

  • Otago Polytechnic
  • People's University

Job Titles Held:

  • Service Delivery Hub Supervisor
  • Monitoring Operator
  • Business Development Manager

Degrees

  • Graduate Diploma in Applied Management
    Bachelors in Mechanical Engineering

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Hub-Supervisor-resume-sample

Hub Supervisor

United Parcel Service

Yorba Linda, California

Digital-Power-Connected-Hub-Supervisor-resume-sample

Digital Power Connected Hub Supervisor

Lake Forest, California

Supervisor-of-Customer-Service-and-Delivery-resume-sample

Supervisor of Customer Service and Delivery

Schenectady, New York

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.