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Service Delivery Coordinator Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Service Coordinator adept at communicating between parties, completing reports and improving collaboration with suppliers to reduce delays. Familiar with scheduling, dispatch and billing documentation requirements. Ready to take on new professional challenges as part of a growth-oriented company.

Skills
  • Relationship Development
  • Inbound and Outbound Calling
  • Data Entry
  • Customer Accounts Management
  • Schedule Coordination
  • Route Navigation
  • Self-motivated professional
  • Good telephone etiquette
  • Multitasking abilities
  • Team-building
Education
Lancaster Beauty College Lancaster, CA, Expected in 08/2010 Diploma : Cosmetology - GPA :
Los Angeles Trade Community College Los Angeles Los Angeles, CA, Expected in 06/2005 Associate of Business Administration : Business Economics - GPA :
George Washington Preparatory High School Los Angeles, CA Expected in 06/2002 General Education : General Education - GPA :
Certifications
  • Inside Sales Training - 2017
  • Licensed Cosmetologist - 2010-exp 9/2022
  • MCAS - Microsoft Certified Application Specialist
  • Sales Essentials Certificate
Work History
Zayo Group - Service Delivery Coordinator
San Francisco, CA, 01/2020 - 02/2021
  • Managed delivery schedules by communicating with both suppliers and customers.
  • Coordinated with customers to accomplish specific needs and deliver individualized services.
  • Resolved issues relating to delays and parts to maintain satisfaction.
  • Maintained thorough records of transactions, deliveries and requests.
  • Established clear procedures for consistent approach.
  • Checked paperwork for completion and followed up to obtain additional details.
  • Used coordination and planning skills to achieve results according to schedule.
  • Received and processed stock into inventory management system.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by 23%
Sherwin-Williams - Customer Service Coordinator
Baytown, TX, 07/2019 - 01/2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exceeded customer expectations by 12%
Rite-Hite - Service Coordinator
Edison, NJ, 03/2018 - 10/2018
  • Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
  • Developed team communications and information for weekly meetings.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion.
  • Created work schedules and set up training for 6 employees. Reviewed technical documentation to complete equipment maintenance and repair.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Generated quote proposals and request for pricing from third party vendors.
Eaton Corporation - Customer Service Account Manager
Westerville, OH, 05/2012 - 02/2018
  • Handled 120 calls per day to address customer inquiries and concerns.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Generated over 5 daily leads after contacting potential customers to educate them on equipment rentals.
  • Maximized business potential by providing excellent customer service and ensuring 30% client retention.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Quoted prices, listed terms and included equipment rental information in customer estimates.
  • Set up appointments with potential and current customers to promote new products and services.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Willing to relocate: Anywhere
Additional Information
  • #readytowork , Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended
  • Lancaster Beauty College
  • Los Angeles Trade Community College Los Angeles
  • George Washington Preparatory High School
Job Titles Held:
  • Service Delivery Coordinator
  • Customer Service Coordinator
  • Service Coordinator
  • Customer Service Account Manager
Degrees
  • Diploma
  • Associate of Business Administration
  • General Education