Attention to detail
Complex problem solving
Customer service experience
Works well in diverse team environment
Microsoft Office Suite
Strong communication skills
Managed room keys and access cards to residence halls to ensure the safety and security of residents.
Evaluated individual needs of residents to devise effective and creative solutions to problems.
Logged and distributed mail and packages to residents.
Trained new employees in proper desk procedures.
Directed traffic during special events at Michigan State University.
Adapted to special circumstances of guests and suggested logical solutions to problems.
Communicated directions to guests clearly and accurately.
Greeted customers and recorded orders accurately.
Responded appropriately to customer complaints and resolved problems as necessary.
Assisted coworkers as necessary to facilitate order assembly and increase customer satisfaction.
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