service center representative resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
    Greater Sacramento Urban League - Training in Call Center Customer Service Certificate (CSC) Microsoft PowerPoint certification training Information Processing Assistant Certificate Desktop publishing workshop Advanced training in customer service and cashiering. Training in Point of Sale system operations. 
  • Association for Project Management (APM)
  • Customer service award
  • Completed telephone training seminar
  • Computer proficient
  • Organizational skills
  • Excellent communication skills
  • Well organized
  • PowerPoint knowledge
  • Issue resolution

  • Customer interface expertise
  • Skilled in call center operations
  • Call center metrics decoding aptitude
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Marketing savvy
  • Committed to maintaining data integrity
  • Customer service award
San Francisco State University San Francisco, CA Expected in 2013 Bachelor of Arts : Business Administration - GPA :
Work History
Selco Community Credit Union - Service Center Representative
Redmond, OR, 10/2014 - Current
  • Provide efficient and effective service to customers on a variety of inquiries and customer needs.
  • Answered a constant flow of customer calls with up to 50-60 calls in queue per minute Maintain sincere interest in providing customer care at all times.
  • Understand customer needs, and determine the appropriate course of action to meet the customer needs and complete or initiate the transaction.
  • Effectively managed a high-volume of inbound call and some outbound customer calls if needed.
  • Addressed and resolved customer complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes and to protect the customer privacy.
  • Effectively deal with complex customers.
Mitratech - Back up Supervisor/Cashier
Austin, TX, 07/2006 - 2012
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and.
  • efficiently.
  • Greet and assist customers by answering question and providing information that direct the customer to the right department of the store.
  • Provided customer service by responding to phone inquiries and complete greeting phone sales.
  • Collect and process customer transactions [credit, cash, checks etc.] assist in sorting and balancing receipt.
  • and payments after every shift and balance out a new till for beginning scheduled associate.
  • Accurately verify merchandise quantities, descriptions, and costs.

Wal*Mart - Support Manager
City, STATE, 10/1998 - 01/2005
  • Accomplishes manufacturing staff results by communicating job expectations

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Resume Overview

School Attended

    Job Titles Held:

    • Service Center Representative
    • Back up Supervisor/Cashier
    • Support Manager


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