Dedicated Customer Service Representative who provides exceptional customer service through active
listening and problem solving.
Call Center Representative with expertise providing customer support in high call volume environments.
Exceptional computer aptitude and telephone etiquette.
Certifications
Greater Sacramento Urban League - Training in Call Center Customer Service Certificate (CSC) Microsoft PowerPoint certification training Information Processing Assistant Certificate Desktop publishing workshop Advanced training in customer service and cashiering. Training in Point of Sale system operations.Â
Association for Project Management (APM)
Skills
Customer service award
Completed telephone training seminar
Computer proficient
Organizational skills
Excellent communication skills
Well organized
PowerPoint knowledge
Issue resolution
Customer interface expertise
Skilled in call center operations
Call center metrics decoding aptitude
Multi-line phone operation proficiency
Adheres to customer service procedures
Marketing savvy
Committed to maintaining data integrity
Customer service award
Education
San Francisco State UniversitySan Francisco, CAExpected in 2013 – –Bachelor of Arts:Business Administration - GPA:
Work History
Selco Community Credit Union - Service Center Representative Redmond, OR, 10/2014 - Current
Provide efficient and effective service to customers on a variety of inquiries and customer needs.
Answered a constant flow of customer calls with up to 50-60 calls in queue per minute Maintain sincere interest in providing customer care at all times.
Understand customer needs, and determine the appropriate course of action to meet the customer needs and complete or initiate the transaction.
Effectively managed a high-volume of inbound call and some outbound customer calls if needed.
Addressed and resolved customer complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes and to protect the customer privacy.
Effectively deal with complex customers.
Mitratech - Back up Supervisor/Cashier Austin, TX, 07/2006 - 2012
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and.
efficiently.
Greet and assist customers by answering question and providing information that direct the customer to the right department of the store.
Provided customer service by responding to phone inquiries and complete greeting phone sales.
Collect and process customer transactions [credit, cash, checks etc.] assist in sorting and balancing receipt.
and payments after every shift and balance out a new till for beginning scheduled associate.
Accurately verify merchandise quantities, descriptions, and costs.
Wal*Mart - Support Manager City, STATE, 10/1998 - 01/2005
Accomplishes manufacturing staff results by communicating job expectations
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