Service Center Clerk resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Ambitious Medial Office Assistant with 20 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Skills
Client needs assessments
Program Development
Interviewing skills
Customer Service
Written and verbal communication
MS Office
Team Management
Work History
10/2018 to CurrentService Center ClerkUnited Family Of Stores | Quanah, TX,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving issues.
Handled calls per to address customer inquiries and concerns.
06/2010 to 04/2020Medical Office ManagerSt. Joseph Health | Diamond Bar, CA,
Addressed and remedied all patient or team member issues.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 4 employees.
Assisted with regulatory issues such as compliance.
Developed policies and procedures for effective practice management.
Developed and maintained electronic record management systems to analyze and process data.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Built relationships with physicians to create steady referral pipeline.
Ensured compliance with OSHA and HIPAA regulations.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed close working relationships with front office and back office staff.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
10/2007 to 05/2010Front Desk Medical ReceptionistRicoh Americas Corporation | Owosso, MI,
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Completed clerical duties and tasks for clinic administration.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Removed invalid computer alerts and cleaned accounts to assure information accuracy.
Organized paperwork such as charts and reports for office and patient needs.
Kept detailed records of office inventories and placed orders for more supplies.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Enhanced office efficiency by handling callers per day.
Completed skilled administrative work to support all office staff and operational requirements.
Improved timely payment of bills by developing flexible payment plans for patients.
Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Carried out front office duties utilizing data entry skills in framework of medical database.
Coordinated front office duties, including customer service, patient scheduling and billing.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
08/1998 to 08/2006Medical AssistantRefresh Mental Health | Sterling Heights, MI,
Maintained detailed records of test results by entering data and patient information into computer.
Completed clinical procedures and gathered patient data for interpretation by physician.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Sanitized, restocked and organized exam rooms and medical equipment.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Obtained client medical history, including medication information, symptoms and allergies.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing.
Submitted prescriptions to pharmacy via phone, fax or web.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Documented vital signs and health history for patients
Called and faxed pharmacies to submit prescriptions and refills.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Collected histories, vitals and current complaints via patient interviews.
Education
Expected in 06/1995Associate of Science | Clinical And Medical AssistingRemington College, Honolulu, HIGPA:
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