Service Center Clerk Resume Example
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SERVICE CENTER CLERK
Professional Summary
Ambitious Medial Office Assistant with 20 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Skills
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Work History
October 2018-CurrentService Center Clerk | United Family Of Stores | Levelland , TX
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Handled calls per to address customer inquiries and concerns.
June 2010-April 2020Medical Office Manager | U.S. Physical Therapy | Augusta , GA
- Addressed and remedied all patient or team member issues.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 4 employees.
- Assisted with regulatory issues such as compliance.
- Developed policies and procedures for effective practice management.
- Developed and maintained electronic record management systems to analyze and process data.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Built relationships with physicians to create steady referral pipeline.
- Ensured compliance with OSHA and HIPAA regulations.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
October 2007-May 2010Front Desk Medical Receptionist | Ricoh Americas Corporation | North Charleston , SC
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Completed clerical duties and tasks for clinic administration.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Removed invalid computer alerts and cleaned accounts to assure information accuracy.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept detailed records of office inventories and placed orders for more supplies.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Enhanced office efficiency by handling callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
August 1998-August 2006Medical Assistant | Children's Health | Grapevine , TX
- Maintained detailed records of test results by entering data and patient information into computer.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained client medical history, including medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Documented vital signs and health history for patients
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected histories, vitals and current complaints via patient interviews.
Education
June 1995Associate of Science: Clinical And Medical AssistingRemington College, City, State
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Resume Overview
School Attended
- Remington College
Job Titles Held:
- Service Center Clerk
- Medical Office Manager
- Front Desk Medical Receptionist
- Medical Assistant
Degrees
- Associate of Science : Clinical And Medical Assisting
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