Service Center Clerk resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Ambitious Medial Office Assistant with 20 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

  • Client needs assessments
  • Program Development
  • Interviewing skills
  • Customer Service
  • Written and verbal communication
  • MS Office
  • Team Management
Work History
10/2018 to Current Service Center Clerk United Family Of Stores | Quanah, TX,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving issues.
  • Handled calls per to address customer inquiries and concerns.
06/2010 to 04/2020 Medical Office Manager St. Joseph Health | Diamond Bar, CA,
  • Addressed and remedied all patient or team member issues.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 4 employees.
  • Assisted with regulatory issues such as compliance.
  • Developed policies and procedures for effective practice management.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Built relationships with physicians to create steady referral pipeline.
  • Ensured compliance with OSHA and HIPAA regulations.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Developed close working relationships with front office and back office staff.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
10/2007 to 05/2010 Front Desk Medical Receptionist Ricoh Americas Corporation | Owosso, MI,
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Completed clerical duties and tasks for clinic administration.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Removed invalid computer alerts and cleaned accounts to assure information accuracy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept detailed records of office inventories and placed orders for more supplies.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Enhanced office efficiency by handling callers per day.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
08/1998 to 08/2006 Medical Assistant Refresh Mental Health | Sterling Heights, MI,
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Documented vital signs and health history for patients
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collected histories, vitals and current complaints via patient interviews.
Expected in 06/1995 Associate of Science | Clinical And Medical Assisting Remington College, Honolulu, HI GPA:

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Resume Overview

School Attended

  • Remington College

Job Titles Held:

  • Service Center Clerk
  • Medical Office Manager
  • Front Desk Medical Receptionist
  • Medical Assistant


  • Associate of Science

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