Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in shrink control and order processing. Promote customer loyalty by deepening relationships and boosting satisfaction with industry-leading service. Effectively drive sales with skilled promotion while handling administrative requirements to correct problems and process changes. Enthusiastic about assisting customers and building trust with knowledgeable customer support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Point of Sale Systems
  • Customer Service Excellence
  • Sales
  • Food Preparation
  • Sales Goals
  • Cash Handling
  • Cleaning
  • Cash Register Operation
  • Product Sales
Work History
01/2021 to Current Service Associate M&T Bank | Oradell, NJ,
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
08/2020 to 12/2021 Food Preparation Worker Davis Joint Unified School District | Davis, CA,
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Maintained high personal grooming standards and uniform presentation.
  • Coordinated food handling in alignment with sanitation standards.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Measured, mixed and cooked ingredients properly in alignment with nutritional restrictions.
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
05/2019 to 10/2020 Front Desk Clerk Penn National Gaming | Effingham, IL,
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately.
  • Answered guest questions and referred to local points of interest.
  • Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
  • Attended to front office needs by greeting visitors and providing assistance.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
Expected in 05/2025 Bachelor | Criminal Justice Morningside University, Sioux City, IA, GPA:

    For my senior project I taught people about the importance of Mental Health, Dangers of Technology, and how Adverse Childhood Experiences can determine what path you could go down in your future. I also collected donations for the Children's Home Society.


ICS 100

ICS 200

ICS 700


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Resume Overview

School Attended

  • Morningside University

Job Titles Held:

  • Service Associate
  • Food Preparation Worker
  • Front Desk Clerk


  • Bachelor

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