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Service Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Resilient Service Associate with strong negotiation skills. Talented at handling stressful situations with professionalism. Excellent knowledge of products and superb organizational skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
  • Customer service excellence
  • Data entry
  • Technologically savvy
  • Quality control
  • Employee coaching
  • Business development understanding
  • High-energy attitude
  • Marketing and sales
  • Working collaboratively
  • Team building
  • Work ethic
  • Communication
  • People skills
  • Neat, clean and professional appearance
  • Excellent multi-tasker
  • Advertising, Messaging
  • Benefits, Neat
  • Branding, Organizational
  • Business correspondence, People skills
  • Business development, Policies
  • Coach, Positioning
  • Coaching, Pricing
  • Credit, Processes
  • Clients, Quality
  • Client, Quality control
  • Customer satisfaction, Rapport
  • Customer service, Sales
  • Data entry, Strategy
  • Delivery, Well-organized
  • Driving
  • Fast
  • Financial
  • Focus
  • Image
  • Team building
  • Logic
  • Logistics
  • Marketing
  • Market
  • Merchandising
Experience
Service Associate, 01/2020 to Current
Rain For RentSelma, NC,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Processed customer account changes using proprietary software.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Networked within communities to identify and capitalize on business opportunities.
  • Submitted applications to credit analysts.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
ASSISTANT STORE MANAGER, 01/2019 to Current
, ,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
BRAND AMBASSADOR, 03/2018 to 01/2019
7-Eleven, Inc.Perrysburg, OH,
  • Managed project deadlines and monitored milestones through completion stage.
  • Analyzed business developments and monitored market trends.
  • Drafted and managed print, online and social media communications designed to promote company brand, image and values.
  • Wrote professional business correspondence and produced reports detailing updates.
  • Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
  • Developed key messaging, branding and positioning statements.
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
  • Organized and hosted media calls to address quarterly financial results.
COUNTER MANAGER, 09/2016 to 02/2018
Leaffilter North, LlcCity, STATE,
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Evaluated client needs and recommended treatments and strategy to achieve desired.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross- contamination.
  • Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals.
  • Develop and implement business-driving events and.
Education and Training
High School Diploma: Cosmetology Business, Expected in 2015
EMPIRE BEAUTY SCHOOL, AND EVENING HIGH SCHOOL - Boston, MA
GPA:
: , Expected in 2012
- ,
GPA:

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Resume Overview

School Attended
  • EMPIRE BEAUTY SCHOOL, AND EVENING HIGH SCHOOL
Job Titles Held:
  • Service Associate
  • ASSISTANT STORE MANAGER
  • BRAND AMBASSADOR
  • COUNTER MANAGER
Degrees
  • High School Diploma

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