Service Advocate Iv Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Excellent communicator with over 5 years experience in a demanding high volume call center environment as a Customer Service Representative. Superior computer skills and telephone etiquette experience in a fast-paced, team-based environment. Personable and professional under pressure.

  • Medical terminology knowledge
  • Attention to detail
  • Problem Analysis
  • Analytical thinking
  • Organizational skills

  • People oriented
  • Initiator
  • Quick learner
  • Adaptability
Work History
Service Advocate IV, 06/2013 to Current
Baptist Health North Little Roci, ,


  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems, asking open-ended questions to assess customer needs.
  • Directed calls to appropriate individuals and departments.
  • Provide customer service and education to members and providers by answering basic, routine questions regarding health insurance claims and policies, resolving issues and ensuring customers understand the company's products, service and processes.
  • Use computerized systems for tracking, gathering information and troubleshooting while maintaining my schedule Adherence gaols and meeting all service level indicators.
  • Demonstrated the ability to effectively negotiate timeframes, commitments and deliveries as they relate to project participation and operational improvement support.
Food Service Worker, 07/2009 to 06/2013
First Hawaiian Bank Kailua, HI,
  • Maintains working relationship with the school faculty staff and standards of work habits sanitation and safety.
  • Cleans up kitchen, serving line and tables including sweeping the floor.
  • Maintained presentation of stock room and production floor.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Replenished supplies, bags and other materials at each cash wrap.
Account Service Representative, 2007 to 01/2009
ADT Security Services City, STATE,
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner while maintaining pre-determined departmental standards for productivity and quality measures.
  • Answer general billing related questions, resolve billing issues and update account information.
  • Utilize the dispute management system to log and distribute service or other related issues that may cause payments to be withheld and cannot be resolved in Account Services.

Technical Diploma: Medical Assistant, Expected in 2011
United Education Institute - 3563 Philips Hwy #300, Jacksonville, FL 32207
  • Graduated with Honors 4.0 GPA
  • Deans List
High School Diploma: , Expected in 2004
Terry Parker High - 7301 Parker School Rd. Jacksonville, FL 32211-5198

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Resume Strength

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  • Length
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  • Target Job

Resume Overview

School Attended
  • United Education Institute
  • Terry Parker High
Job Titles Held:
  • Service Advocate IV
  • Food Service Worker
  • Account Service Representative
  • Technical Diploma
  • High School Diploma

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